Asst.Customer Relations Manager
Reliance digital
Total years of experience :11 years, 9 Months
Reliance digital,
Gold Souk, Ernakulam, Kerala.
Position: Asst.Customer Relations Manager
Joining date: 20-04-2012 till 15-01-2013
KEY RESPONSIBLE AREA's: • Has to take overall responsibility of the customer relations department..
• Coordinate with store manager for all aspects of shops upkeep.
• Communicate to sales staff, the product categories and ensure that they deliver to the customers with the best customer service.
• Perform regular SOP audits and Internal training for the staffs
• Check for the SOP adherence of overall store.
• Assist the customer and communicate with him to make him feel comfortable.
* FRIDGE HOUSE RETAIL. P.LTD.
KURUPPAM ROAD, THRISSUR, KERALA.
Position: Asst; Manager
Inclusive date: 01-12-2010 to 31-11-2011
KEY RESPONSIBILITIES:
• DEVELOPING GOOD BUSINESS THROUGH GOOD SERVICE,
• CUSTOMER SERVICE, COMPLAINT RESOLVING, MAINTAINING GOOD CUSTOMER RELATION.
• OVER VIEW OF FINANCE FOR HIGH VALUE PRODUCTS.
• RESPONSIBLE FOR SERVICE CENTRE.
* FUTURE VALUE RETAIL INDIA LTD.
(BIGBAZAAR)
Position: Customer Service Department In-charge,
Region: Thrissur,
Inclusive Date: 01-11-2007 to 30-11-2010
KEY RESPONSIBILITIES:
* Maintaining perfect customer service in the store,
* Managing whole customer service department and the team,
* Audit for SOP and Mandatory procedures, registers etc..
* Provide necessary trainings for customer service and SOP,
* Maintain good customer relation and consistent daily sales,
DETAILED JOB RESPONSIBILITIES:
• All Kind of works related to Customer service inside the shop to maintain consistent sales.
• Handling Customer service department, Customer's query and sales related Problems.
• Inbound and Out bound telephone attending.
• Internal customer communications and offer announcements (In store)
• Maintaining registers and other implementations of standard store operating procedures.
* SUDHARMA METROPOLIS,
Referral Laboratory for international medical investigations:
Position: Representative (Marketing)
Inclusive Dates: December 2005 to November 2007.
Region: Thrissur, Kerala.
JOB RESPONSIBILITY:
• Ethical marketing of medical diagnosis and investigations.
• Focusing on the business of given areas.
• Achieving sales targets with team works.
• Pre-launch programmes coordinated.
* VARKEY'S BAKERY AND SUPERMARKET,
Position: Sales, Cashier, Customer service.
Inclusive Dates: January.2000 to December 2005.
Region: Thrissur, Kerala.
JOB RESPONSIBILITY
• Attending customers and improving sales.
• Cashiering duties, like billing, cash dealings etc..
• Providing high class customer service and maintaining good customer relations.
COMPUTER SKILLS
• ADVANCED DEPLOMA IN COMPUTER APPLICATIONS
. (Word, Excel, dbase etc..)
Year Course Percentage University/Board
2009-2012 B.A English 70% CMJ University, Meghalaya.
2009 Plus Two 63% Board of Kerala
1996 Diploma in computer applications First class Private Institution.
1994 CBSE Xth 57% Central Board of Secondary Education.