Vinothkumar Suresh

Ticketing System Management: Responded to monitoring alerts and managed the ticketing system queue, taking both proactive and reactive measures to ensure the stability of production, development, and testing environments
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Cross-Functional Collaboration: Interacted across teams, including System Engineering, Support, and Networking, to troubleshoot hardware and software issues and address challenges in a cohesive manner
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Issue Resolution: Communicated, resolved, and escalated issues according to internal procedures and practices, maintaining a structured approach to problem-solving

Access Points and Controller Setup: Led the installation and configuration of access points and controllers, ensuring a seamless and optimized network infrastructure
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Cisco Switches Configuration: Steered the configuration of Cisco switches, implementing VLANs, and adeptly troubleshooting any associated issues
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Antlabs Gateway Installation: Handled installation & configuration of Antlabs Gateway, contributing to a robust & secure network environment
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Network Management and Maintenance: Oversaw the management and maintenance of networks, overseeing Wi-Fi setup, executing cabling work, and diligently monitoring network performance
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Client Presentation and Training: Liaised with the clients to train them on the effective usage of the product, ensuring a thorough understanding of its features and functionalities

Telecom Systems Development: Engaged in the development of telecom systems, including broadband and landline technologies, contributing to the evolution of related policies and procedures
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Supervision and Implementation: Supervised activities to guarantee the effective implementation of policies and procedures associated with telecom systems, ensuring adherence to established standards
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Customer Satisfaction: Ensured regular maintenance, fault reduction strategies, and customer satisfaction initiatives for both broadband and landline systems.
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Strategic Development & Planning: Formulated development plans for fault repair systems, aiming to achieve the required level of efficiency and optimal system performance