Vinoy John

Streamlined high-volume order processing, ensuring timely
delivery and client satisfaction.
• Developed compelling sales proposals and cost estimations
to maximize profitability.
• Provided comprehensive administrative support to sales
leadership, boosting team efficiency.
• Managed key accounts, cultivating strong relationships for
repeat business and loyalty.
• Generated high-quality sales leads, exceeding new business
targets through proactive cold calling.
• Effectively managed budgets and controlled costs through
collaboration with the finance department.
• Negotiated optimal pricing with internal and external
providers to enhance sales margins.
• Coordinated complex international logistics for engineering
services across the Middle East and Asia Pacific.
• Oversaw all customer interactions, proactively resolving
issues and enhancing client satisfaction.
• Maintained meticulous records for sales, service, and
inventory management, ensuring audit readiness.

• Negotiated SLAs, ensuring clear service expectations.
• Developed customized service solutions, strengthening
client relationships.
• Implemented robust quality improvement plans, enhancing
operational efficiency.
• Directed daily operations, maximizing productivity.
• Facilitated continuous improvement through audits and
monitoring.
• Implemented customer feedback mechanisms, driving
service enhancements.
• Built high-performing teams, achieving project goals.
• Managed inventory, optimizing stock levels and minimizing
costs.
• Negotiated supplier contracts, securing quality, cost, and
delivery.
• Maintained ISO compliance and advised management on
regulatory updates.
• Conducted internal audits, ensuring ISO 9001 compliance.
• Analyzed audit findings, providing strategic insights for
continuous improvement.
• Assessed supplier performance, improving supply chain
effectiveness.
• Managed financial statements and invoice processing.
• Streamlined procurement processes, enhancing operational
efficiency.
• Managed supplier relationships, achieving cost reductions.
• Implemented inventory management systems, minimizing
excess stock.
• Conducted price comparisons, ensuring competitive
purchasing.