Customer care Representative
Dubai Airport
Total years of experience :12 years, 10 Months
Consult with customers about their product or service needs or their wants.
ü Analyze what the customer says they want and need then tailor it to what CNS offers.
ü Troubleshoot products and services to best fit their needs and expectations.
ü Receive customer calls of requests for products and services.
ü Investigate what products and services the customer will need even if they may not know what they need. Probing as to what they want and present what they feel they may need dependant on their needs and wants.
ü Middle liaison between the workers (technicians, SBC and whoever supplies the products or services) and the customer.
ü Testing of new products.
ü Full responsibility of ensuring that campus is aware of what products and services (applicable to CCU) is trained in understanding what products and services are available, what they do, and how they can order them.
ü Provide customer service to faculty, staff, and some students who receive number by accident for help.
1.Focus on the Customer 2. Monitor the Competition 3. Own the Brand. 4. Find & Direct Outside Vendors. 5. Create New Ideas. 6. Communicate Internally. 7. Manage a Budget. 8. Understand the ROI. 9. Set the Strategy, Plan the Attack, and Execute