ICT Engineer
Gems Education
Total years of experience :12 years, 10 Months
A competent and dynamic professional offering over 6 years of experience in System Management and Maintenance, Monitoring ICT Networks, IT Support, IT Operations and IT inventory Management ensuring best in class performance.
Proactively monitor and maintain all ICT Infrastructure and databases so that solutions are found before issues begin to impact upon users.
Undertake the building, configuring, imaging and deployment of all company ICT equipment including patching and software updates.
Support the various internal teams with their specific operational requirements, including installation, setup and support.
Hands-on experience in monitoring the overall functions of processes handled; identifying improvement areas within the team and implementing adequate measures to maximize user satisfaction. An effective communicator with excellent relationship building skills coupled with strong analytical, problem solving & organizational abilities.
Employed as Customer Support Engineer at Hyper Computers, Kohinoor, Calicut university
1 February 2012 - 20 February 2013
Responsibilities
• Solving customer related problem, giving computer accessories to the customer.
• Hardware troubleshooting and software installation.
• Assembling system to the customer.
• Installation of printers and scanners etc.
• Daily maintenance and problem resolution, operating system patches and software upgrades.
• Support company’s LAN environment, business applications, antivirus protection.
• Installation and configuration of Microsoft Operating System.
• Installing and configuration of DNS and DHCP Clients and Servers.
• Installing and configuration of Network Printers.
• Installation of Microsoft Windows 2000, 2003 Server, 2008 Server.
• Troubleshooting Hardware failures, Network failures and Software problem.
• Installing and configuring Network protocols(TCP/IP).
• Configuration of switches and Routers.
Employed as Application system and Network Support at Labournet Pvt LTD, Bangalore
1 July 2011 - 15 January 2012
Responsibilities
• Daily maintenance and problem resolution, operating system patches and software upgrades.
• Support company's LAN environment, business applications, antivirus protection.
• Installation and configuration of Microsoft Operating System.
• Installing and configuration of DNS and DHCP Clients and Servers.
• Installing and configuration of Network Printers.
• Installation of Microsoft Windows 2000, 2003 Server, 2008 Server.
• Troubleshooting Hardware failures, Network failures and Software problem.
• Installing and configuring Network protocols (TCP/IP)
• Configuration of switches and Routers.
• Assembling the system to the clients.
• Installing, configuring and maintaining of peripherals like printers, scanners etc.
• Hardware troubleshooting &software installation.
• Maintain security of system by implementing Antivirus software.
Employed as Service Engineer at PC CARE, Malappuram Kerala
1 November 2010 - 30 April 2011
Responsibilities
• Assembling the system to the clients.
• Installing, configuring and maintaining of peripherals like printers, scanners etc.
• Hardware troubleshooting &software installation.
• Maintain security of system by implementing Antivirus software.