Alliance Business Centers Network
مجموع سنوات الخبرة :11 years, 8 أشهر
Overall responsible for operations of the business center.
* Improve the operational systems, processes and policies in support of organizations
mission-specifically support better management reporting, information flow and
management, business process and organizational planning.
* Play a significant role in long-term planning, including an initiative geared towards
operational excellence.
* Manage and increase the effectiveness and efficiency of support services (HR, IT and
Finance), through improvements to each function as well as coordination and
communication between support and business functions.
* Development of individual program budgets.
* Invoicing to funding sources, including calculation of completed units of service.
* Specialization in handling back office operations, inter-office correspondence,
confidential mails, quotations, monthly billing, cheques, etc.
* Maximizes retention and occupancy of the Centre by retaining existing clients and
proactively
* Handle escalation of client issues and concerns and provide resolutions for the same
* Managing the renewal and expansion process
* Develop key relationships with business stakeholders and strategic supply partners to
improve business
VIPIN KUMAIN
Generating new sales, achieving and maintaining center sales targets, whilst
growing and retaining existing clients through the delivering of exceptional customer
service
* Managing, updating and building the contacts database through various channels
* Following up with client’s every day for future business & relationship
* Leading direct customer engagements to reach established targets account
Management
* Maintain and analyze reports on various aspects of the business operations
* Job role included lead generation, calling the leads and qualifying them
* Pitching different products & services of Regus by means of cold calling
* Monitoring Contractual Agreements and managing relationships
* Effective management of relationship with external partners, ensuring continued
service delivery and customer satisfaction
* Strong organizational skills, including the ability to prioritize, multi-task, and work
effectively
Overall responsible for the Front desk operations
* Acting team leader in the absence of the head of the section
* Well involve working in a team, providing a quality service to customers, and dealing
tactfully with complaints
* Co-ordinate with various departments to handle all guest requests and complaints
and establish preventive actions from future recurrence
. In Hospitality &
(
Std.)