Front Desk Manager
Four Points By Shereton Mahabalipuram Resort And Convention Center (Earlier Confluence)
Total years of experience :12 years, 11 Months
Working closely with Front Office Manager & the General Manager for day to day operations of the department & the hotel
Monitoring the activities of housekeeping staff, training them on effective customer care, providing motivation and guidance whenever necessary
Deploying Front office assistants in various shifts, allocating tasks & responsibilities and monitoring their performance
Completing Night Audit process & reviewing the next day’s arrivals, requests and acting on them accordingly
Make the Daily Sales Reports & the Comp sat (Competition Statistics) and take the details from the Competing Hotels
Reviewing the guest comment cards, guest satisfaction results to identify areas of improvement and implementing appropriate measures
Checking the rooms prior to the arrival and ensuring that all guest preferences have been taken care off. Reporting maintenance defects and following up with service teams for immediate rectification
Working closely with Front Office Manager & the General Manager for day to day operations of the department & the hotel
Checking the rooms prior to the arrival and ensuring that all guest preferences have been taken care off. Reporting maintenance defects and following up with service teams for immediate rectification
Monitoring the activities of housekeeping staff, training them on effective customer care, providing motivation and guidance whenever necessary
Ensuring that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is completed
Deploying Front office assistants in various shifts, allocating tasks & responsibilities and monitoring their performance
Completing Night Audit process & reviewing the next day’s arrivals, requests and acting on them accordingly
Make the Daily Sales Reports & the Comp sat (Competition Statistics) and take the details from the Competing Hotels
Addressing complaints, grievances, issues raised by guests and resolving them at the earliest possible time and ensuring that they have a comfortable, convenient & memorable stay
Reviewing the guest comment cards, guest satisfaction results to identify areas of improvement and implementing appropriate measures
Interacted with the clients on the desk, attended tele-calls and involved in cashiering
Obtained the occupancy need from the customers and allotted rooms according to their desire
Checked the rooms prior to the arrival and ensured that all guest preferences are been followed up
Interviewed prospective candidates and scheduled them for further rounds with Senior Managers. Provided induction training to new incumbents to appraise on the working pattern
Responded to the guest requirements and needs at all point of time throughout their presence in the hotel
Participated in various promotional campaigns and event to enhance the brand image of the Hotel
Go on Sales Calls to different potential organizations for promotion of Brand in the city and improvement of sales
Exhibited professional customer service, as per the service standards of the organization and won satisfaction from the customers
Reviewed the guest comment cards, guest satisfaction results to identify areas of improvement and implementing appropriate measures
Joined during the initial stages and supervised the construction work till finishing
Coordinated with architects while planning fixtures and furnishings in the Hotel
Interacted with the clients on the desk, attended tele-calls and involved in cashiering
Obtained the occupancy need from the customers and allotted rooms according to their desire
Promoted As Supervisor
As a Front Office Supervisor, helping to maintain the human capital keeping in mind their professional and personal interest, looking after the training and development of the subordinates along with self learning and development, taking group reservations, group check-ins and check-outs, using IDS Software for hotel operation, taking Check-ins and Checkouts, Welcoming and Escorting Guests, Guest Interaction in order to redress their complaints, if any, make note of their experience to prepare guest profile, Inbound and outbound telephonic communication, Co-ordinate with other Depts., Handling and preparing Daily Sales Report, Night Audit, Maintaining, filling and filing the ‘C’ form records, maintaining shift schedules, etc
I Class with Specialization in Hospitality & Travel & Tourism & Marketing.