Vipin Raj Unnikrishnan

▸ Delivered 50+ consultative product demonstrations and solution presentations monthly to real estate developers,
brokers, and agencies across the UAE.
▸ Qualified and nurtured 100+ outbound leads weekly, managing an active pipeline of AED 1.5M+ ARR in
opportunities and contributing.
▸ Designed and delivered bespoke pitch decks, product walkthroughs, and ROI-focused proposals for C-level and
senior decision makers at leading UAE real estate developers and brokerages.
▸ Independently drove new business development through strategic cold outreach, referral partnerships, and
structured follow-up cadences, building a qualified prospect database of 150+ developers and brokers with pipeline
growth across UAE.
▸ Acted as the primary feedback loop between 80+ monthly client touchpoints and internal product and marketing
teams, channelling structured insights into 3+ platform feature enhancements that improved demo engagement
rates and early client retention.
▸ Collaborated cross-functionally with sales, marketing, and product teams to develop pre-sales playbooks, objection
handling frameworks, solution briefs and improve new client activation rates.

▸ Promoted from Key Accounts Executive to Key Accounts Manager within 12 months, overseeing a team of 3
account executives and managing a portfolio of key clients across the UAE.
▸ Drove consistent 6% YoY revenue growth across managed accounts through strategic upselling and cross-selling
of SaaS and digital advertising solutions, identifying whitespace opportunities across real estate, retail, fintech, and
FMCG verticals.
▸ Built and nurtured C-level and senior stakeholder relationships across UAE, India, UK, South Africa, and Brazil
markets, improving client retention by 20%+ and securing long-term contracts contributing to a 25% increase in
account expansion revenue.
▸ Managed end-to-end account lifecycle from onboarding to renewal, ensuring seamless platform adoption and
maintaining a 90%+ client retention rate and 95% customer satisfaction scores across all managed accounts.
▸ Led a team of 3 account executives, setting individual KPIs, conducting weekly pipeline and performance reviews,
and improving overall team revenue contribution by 30% through structured coaching, mentorship, and performance
management.
▸ Maintained CRM documentation and handover processes in HubSpot and Salesforce, improving post-sales
efficiency, reducing onboarding delays by 20%, and ensuring seamless transitions across the account management
function.
▸ Collaborated with product, marketing, and operations teams to translate client feedback into actionable product
improvements, directly contributing to 3+ platform enhancements that improved client NPS scores and reduced
churn by 15%.

▸ Led end-to-end business development for a full-service event management operation, managing a team of 4 and
driving new client acquisition across corporate events, MICE, weddings, social events, and brand activations,
contributing to a 35% increase in annual revenue within the first year.
▸ Built and managed a pan-India sales pipeline of INR 2.5Cr+ in active opportunities, identifying and converting 30+
new corporate and social clients annually across Bangalore, Mumbai, and Delhi with contracts ranging from INR 5L
to INR 50L per event.
▸ Developed and presented customised event proposals, concept decks, and budget breakdowns to C-level
stakeholders and marketing heads, maintaining a 40% pitch-to-closure conversion rate across corporate and brand
activation mandates.
▸ Drove client retention and repeat business through structured post-event reviews and proactive relationship
management, achieving an 80% client retention rate and generating 25% of total annual revenue from repeat and
referral business.
▸ Managed key vendor relationships, sponsorship negotiations, and partner onboarding, securing 10+ strategic brand
partnerships annually and delivering measurable ROI for clients across IT, FMCG, and financial services sectors.
▸ Oversaw campaign strategy, branding, social media, and media relations for major events, contributing to a 40%
increase in brand visibility and attendee engagement across flagship corporate and experiential events.
▸ Mentored and managed a team of 4 business development executives, setting individual KPIs and conducting
weekly pipeline reviews, improving overall team revenue contribution by 30% through structured coaching and
performance management.

▸ Managed customer inquiries daily across broadband, TV, and telephone services for UK, Scotland, and Ireland
markets, maintaining a 95% CSAT score and 99% SLA adherence throughout tenure.
▸ Handled complex escalations and high-priority customer issues with an average handling time of 356-400 seconds,
consistently exceeding resolution targets and contributing to measurable improvements in first-call resolution rates.
▸ Supervised and mentored a team of junior associates, providing quality control coaching and training that improved
team performance scores and ensured consistent adherence to service standards.
▸ Collaborated with product and internal client teams in brainstorming sessions to identify recurring pain points and
recommend service improvements, contributing to a reduction in repeat contacts.
▸ Maintained accurate CRM records of customer interactions, issues, and resolutions, supporting follow-up workflows
and providing data-driven insights that informed monthly service improvement initiatives.
▸ Recognised as a top performer across the UK media services account, achieving consistent quality scores above
92% and selected to train incoming associates on escalation management and customer retention protocols.