REMOTE SERVICES ASSOCIATE
ERNST & YOUNG
Total years of experience :2 years, 2 Months
•Monitoring the IT infrastructure network and take part in its implementation.
•Provides Level 1/2 support for Network, Servers and other infrastructure which are located at more than 100 different locations.
•Monitor systems, networks, and send assessment reports from time to time to the next level.
• Managing the Critical alerts polled from the devices and ensuring prompt action within the Service Level Agreement (SLA).
•Perform defined manual checks required to confirm the health of systems where automation is not possible.
•Perform defined Housekeeping Tasks that are required to ensure the continued availability of systems.
•Update the knowledge on recent developments in IT Infrastructure and apply it to company's network as per the organization's needs.
•Revise and modify systems to ensure security within network environment
DEGREE BRANCH COLLEGE BOARD/UNIVERSITY AGGREGATE % B.Tech Electronics & Communication Toc H Institute Of Science & Technology Cochin University of Science & Technology 67.2
XII PCMB MESCS, Tirur Central Board of Secondary Education, Delhi 79.4 X FMEM HSS, Tirur Board Of Public Examinations, Kerala 92.9
