Project Associate Manager
Recharge Qatar
مجموع سنوات الخبرة :14 years, 3 أشهر
• Established project objectives, scope, and timelines in collaboration with cross-functional teams, ensuring alignment with organizational goals.
• Led a L1 team consisting of 5 team members, providing mentorship, setting priorities, and fostering a high-performing work environment.
• Regularly reported project status and key performance indicators (KPIs) to stakeholders, ensuring transparent communication and continuous improvement.
• Imitated to streamline workflows and enhance team collaboration.
• Coordinated with external vendors and agencies, overseeing contract negotiations and ensuring the delivery of quality services within budget.
• Led cross-functional teams to deliver cutting-edge telecom digital distribution solutions, overseeing the full project lifecycle.
• Regularly reported project status and progress to senior management and clients, maintaining transparency and communication.
• Generate leads, convert and provide an end-to-end Admission Consulting Service.
• Develop and execute strategies - Information, Marketing, and Branding
• Built and lead a team of 8 Education Consultants.
• Establishing connection with overseas Universities.
• Parallel tie-ups with similar partners like IELTS & other coaching centres.
• Overseeing operations such as document process and submissions.
• Finance control.
• Lead CS team in absence of CS Manager based on planning, assigning tasks, and supporting them in operational issues.
• Gave on-the-job training to new - telesales team, sales and customer service executives.
• Supported management to build CS structure (pricing, key accounts, CS routing and networking) to smoothen the service level with clients.
• Handled pricing, key account, CS routing and networking.
• Achieved business conversion - negotiating with clients for confirmed business orders.
• Micromanage the team to identify and rectify errors.
• Negotiating with the airline, shipping line for better spot/contract rates.
• Active participation in sending yearly contract rates, submitting online tenders, rate bidding with MNC.
• Just to mention few of my key accounts that I handled - Siemens, Emirates, Etihad Rail project, Dubai Aluminum, Aircraft AN-225, Al Ameen Medicals, Dubai Duty Free, Electra Exhibitions, Arab Business Machine, PSS Sports, Yas Cycles, AOG and Sensitive medicine & currency shipment handling.
• Coordination and execution of all domestic/International export bookings.
• Facilitate and expedite communication between clients, carriers, handling agents, suppliers and internal departments such as sales and customer Services in order to provide the best service to the clients.
• Verify that all customer routings instructions are being followed to ensure on-time and accurate shipping processes, ensure billings are captured and updated in the system in timely and accurate manner.
• Monitor outbound/inbound schedules and coordinate with warehouse and other departments to ensure on-time clearance and delivery.
• Ensure the best possible service is provided while maintaining cost-effectiveness.
• Investigate and determine the possible routine of customer shipments to assure prompt service.
• Elevate all potential problems and opportunities for improvement to the Manager.
Responsible for vessel (bulk carrier) operations as below:
• Included- crew support, technical activities, survey, sundry supplies, stores management and verifying the final report.
• Collecting load/disport full information before the voyage.
• Preparation and dispatch of all export documents to the destination port.
• Loading /discharging bulk carrier.
• Extensive coordination with shipping agencies, customs, service providers, and clients (exporters and Importers).
• Sketching/planning schedules prior to vessel arrival.
• Coordinating with various port agents (shipping lines, warehouse and transporters) for smooth cargo operations during loading and discharge.
• Provide the operation plan to subordinate team members and arrival notices to consignees. Follow up on the import/export shipments and transshipment cargo.
• Coordinating with overseas agents.
Business Administration and Management with Finance and Information Technology