VIPUL KUMAR

Leading IT Infrastructure, Operations, Security & Projects across 8 countries for Quess Corp &
group companies. Managing a 80+ Member Global IT team (24/7 model). With 8 Lakh
Employees globally, Driving IT strategy, budgeting (5.5B INR), automation, cloud adoption, and
digital transformation. Overseeing IT audits, compliance, DLP, security upgrades, and policy
governance & Compliance. Handling application lifecycle, deployment, testing, and business
application support. Managing VMware, VDI, Citrix, O365/M365, Intune, AWS, GCP, Azure AD,
and enterprise security tools, GCC Support, Network Support, SDWAN, Network & Cyber Cloud
Security.

Organization: TATA Industry Ltd. (26th December 2017 To Present)
Designation: Sr. Manager IT Infra Support & Operations & Transition & Projects (BFSI, IMS, EUC)
Key Deliverables: - Working As a Head Of department-Information Technology Handling IT Group Teams of 150 Members Technical & Operations Providing TATA Industry Group IT Support to PAN India along with Aboard TATA Unit Support, Looking for New Project Designing Planning Project costing Project resource management Project implementation and development of the project, Project Life Cycle and Closer Report of the project, Also taking care of Project billing, Project resource billing Project Gross Profit and Gross Margin. Experience in planning and management of IT infrastructure systems projects; syndicate project plans and review status with IT Stake holders and other business units members & Management Experience in developing and managing knowledge management portal
project documentation and reporting & vendor coordination. Responsible for quality compliance of the project and key participant in ISO & ITIL audits. Looking Software compliance IT Audit and license management, New Hardware’s and software up gradation Patch management IT Assets inventory management time to time hardware and software replacement and up gradation Project.IT Resources management IT Team handling Team work alignment. IT calls and SLA, RCA report preparations. IT calls TAT’s managements. BCP & DR Plan and Support. Change management, Incident & Major Incident & Change & Problem Management. Resource’s cost analysis. Resource alignment IT Mail Escalation. IT Department Providing Technical and operations support. Taking care of all IT project Activities. Daily IT Projects calls updates and IT vendor management. Tools Using: - HP- ITSM, HPSM BSM, Service Now, JEERA Tools Monitoring & Service Now Tools IT application using tools BSM, All IT report preparations, Daily, weekly monthly Call reports assets reports, Project Gross margin Project Billing, Project P&L Taking care of Client IT requirements and project delivery. Taking care of all L1/L2/L3 Team. Handling Customer escalation and Customer new IT requirements. Taking care of all Software’s License and validity records, Renewal of all software licenses, Warranty validation, Procurement of software licenses, IT Devices’ ITIL process and work culture. IT Audit and compliance management.

Delivered IT Infrastructure, Operations, and Project Management for BFSI, FMCG, NBFC,
Telecom & Healthcare clients. Managed 500-3000 Cr projects, P&L, and 150-member teams
across global locations. Supported clients including Barclays, Pfizer, GSK, Mondelez, Telstra,
Optus, ITC, Zydus, Tata Steel. Led ITIL-based service delivery, incident/change management, SLA
governance, and escalation management. Managed data centers, firewalls, routers, WAN,
VMware, Citrix, POS, ATM, cloud servers, and enterprise applications. Handle Clients: Tata
Groups, MetLife, Genpact, MTS Mobile, Airtel, HDFC Bank, Govt Banks, Spencer, Govt Health
Sector, Airport IT Management, hospitality industry-IHCL, Medical Sector- TMCH, Education
Sector-Tata Edge Classes, Govt School.