Qulaity Analysis
Reliance LTD
Total years of experience :7 years, 6 Months
Auditing calls of call center agent and escalations call. Preparing report from various tools like SAP, Tableau and Oracle
Receiving calls, e-mails and chats from Pan India. Resolve customers query, complaint in given TAT. Raise ticket for complaint calls or e-mails and follow up with concerned team and Studio to get it resolved.