Branch Manager
J.T. Chanrai & Co. Ltd
Total years of experience :26 years, 2 Months
Forecasting sales in coordination with sales team for entire product range Designing long and short-term plans on raw materials, packing materials and production schedule in line with forecast
Managing customer centric operations & ensuring customer satisfaction by achieving service quality norms
Attending to customers complaints and undertaking steps for effectively resolving them
Developing relationships with key decision-makers in target organizations for business development
Interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business
Directing the day-to-day management of the store in accordance with overall company policy
Monitoring warehouse operations of receipt, storage, return of unsold stock, inventory control
Preparing plans to improve the commercial performance of the store by increasing its turnover and maximising profitability
Ensuring safety of all customers and employees on store premises Observing stock levels and making key decisions about stock control Coordinating the in-store promotional activities for new releases & special products
Administering receipt of all incoming materials, receiving inspection, storage, issue, stock verification, preservation, stores accounting (valuation), stock control of materials, identification of surplus and obsolete materials, storage and disposal of scrap
Planning physical layout of warehouse/stores for storage of materials & consumables
Fore fronting stores operations ensuring optimum inventory levels to achieve maximum cost savings without hampering the sales plans
Mentoring, training & leading field functionaries to ensure sales and operational efficiency
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members
SETUP NEW FACTORY PVC PIPES MANUFACTURING
Supervised entire retail operations inclusive of attractive display of goods, visual merchandising and customer service and managing the departments. Maintained & upheld high retail standards & value of integrity, customer service, teamwork, work discipline, cost consciousness, respect for staff & organization and transparency. Prepared category strategies and positioning in line with the store layout; deciding on space allocation and stacking/racking plan as per business size. Expertise at monitoring the inventory function, to curtail inventory-holding expenses and adherence to the minimum inventory level to minimize wastage.
Core Competencies
Warehouse& store Operations
Sales / Business Development
Logistics & Warehousing
Stock & Material Management
Procurement / Operations Management
Contract Management
Inventory & Vendor Management
Order Management
Team Building & Leadership
Skill Set
Motivator
Communicator
Relationship
Builder
Collaborator
Notable Accomplishments Across the Career
Excellent track record of:
•Consistently maintaining Customer Satisfaction Index across markets, by providing recommendations for service improvement and by
establishing & implementing best practices
•Enhancing service business volumes with year-on-year growth o Increasing client base
Bagged the Best Employee of the Company Award, Aurangabad Station for the year 1995-96 (NEPC Airlines)
Ensured smooth movement of stock/ raw material from the store
PGDMM MARKETING MANAGEMENT MIT PUNE
ACCOUNTING
ACCOUNTS