Assistant Manager
IBM
Total years of experience :7 years, 0 Months
Handling a team of 30 agents who work for US Healthcare Process. I have to maintain there productivity and quality. Also ensure the Attrition % and Shrinkage is below KRA. Ensure all client SLA has to met at any cost. Was a certified process trainer and trained almost 4 batches for my process.
Bachelor Degree in Arts
