Customer Service Sales Associate
The Luxury Closet
مجموع سنوات الخبرة :11 years, 11 أشهر
Process high value orders placed on the website through the dashboard, live chat, telephone calls, and WhatsApp.
Develop personalized shopping experience for customers through providing individualized attention along with prevailing knowledge of products and trends assuring customer satisfaction.
Develop and maintain professional relations with customers to assure repeat business and maintaining tact, patient, and honest.
Effective communication skills and ability to develop relations and trust with all customers and to maximize client base through recommendation of service.
Ensure to track client packages and arrange personal deliveries for high value orders in a timely manner.
work closely with merchandising team to fulfill clients needs with the budget allocated to achieve sales target.
Identify and resolve every customer service inquiry or problem occurring from after sales by communicating proactively with customers.
Handling face-to-face customer care and over the phone inquiries.
Maintaining company's image and professional reputation during all interactions with customers.
Dealing with issues and concerns and solving them at customers' satisfaction level.
Maintaining highest standards of professional ethics not only to customers but also to colleagues.
Receiving payments for Gift Vouchers by cash, credit cards
Walking customers through att.com website
Assist customers in registering and logging in on-line. (Linking online account to phone)
Resolves customers' concerns and inquiries within the required turn around time
Dealing with customers' payment profiles