Vishakh Nadeem

Managed front desk operations and provided professional customer service to patients and visitors. Handled phone calls, scheduled appointments, maintained patient records, coordinated with medical staff, managed check-ins/check-outs, and ensured smooth daily hospital operations while maintaining confidentiality and professionalism

• Greeted patients and visitors warmly, ensuring a positive and professional first impression.
• Answered phone calls, provided information, and directed calls to appropriate departments or staff.
• Scheduled and managed patient appointments, handled scheduling conflicts, and updated calendars.
• Processed patient check-ins and check-outs, verified insurance details, and addressed billing inquiries.
• Maintained and updated patient records in electronic health systems with accuracy.
• Assisted with the preparation and filing of medical documents, forms, and reports according to hospital
protocols.
• Coordinated communication between patients, medical staff, and departments to facilitate efficient operations.
• Managed the front desk area, ensuring it was organized, secure, and stocked with necessary forms and
supplies.
• Addressed and resolved patient and visitor inquiries and concerns, providing support and guidance.
• Adhered to hospital policies and confidentiality regulations, ensuring compliance with data protection
standards.