Program Manager
Oracle India Pvt. Ltd.
Total years of experience :28 years, 8 Months
Program Manager -- Oracle ACS
Managing a service delivery program for one of largest financial institutions in India, with contract value appx. US $ 2 Million.
As a program Manager, I have been successfully driving the team of 20+ people directly responsible for onsite delivery and multiple Individual contributors across various BU with in Oracle to drive customer success.
Some of the Key responsibilities include
•Initiating/creating the engagement model for $2+mil contract Opportunities and service deliverables.
•Aligning the resourcing mechanism in tune with the Engagement starting, including the candidate screening, on-boarding process.
•Drafting and finalizing the executive level reporting, dashboards and milestones for the program execution, with client Sr.Management (GM and above).
•Managing the Key stake-holders in program (internal and external).
Key Achievements
•Received customer accolades for successful program via official letter of appreciation.
•Completed critical contracted deliverables ( Proactive reviews) and it’s implementations well ahead of the timelines in contract.
•Demonstrated business benefits to customer in terms of 3rd party contract savings, compute optimizations, achieving internal business targets in various departments.
•Able to expand the existing contract deliverables with growth of 40% in revenue for renewal.
•Attain 95% retention rate for resources and motivating the team time to time for performing beyond duty at times, and highlighting individual contributors appropriately.
Oracle acquired Sun Microsystems in 2010, integrating the Sun Services, product into their portfolio.
The Oracle AMR (Advanced Monitoring and Restoration) services falls under Oracle ACS Services portfoilio, where Oracle provides the IT-Operations and Infrastructure Management services to clients.
My Role as a Principal TAM/National Manager for AMR Services, I am responsible for scoping (pre-sales), implementing and delivering to clients in India and JAPAC region.
The Key skills includes;
• Leadership/communication skills
• Services delivery solution building
• Account Management
• Pre-sales Support
• Team management
• Managing the sales engagement
• Project Management
• IT service delivery management.
• Data center Operations Management & Remote Infrastructure Delivery management.
Customer Service Manager -Sun Managed Operations Services
August 2007 to September 2011
Sun Microsystems India Pvt. Ltd. - MUMBAI, MAH, INDIA
My role as Service Manager for Sun Managed Services, I was responsible for Delivery of Services across the clients in INDIA.
This includes the setup of service delivery framework at client Data centers, and managing the IT operations with SLA
management.
On-going basis, the effective Account Management was done with client Management teams with regualar
reviews, feedback sessions.
As a people manager for onsite team at client data center, I was responsible for effective team management, team
skill development.
Service Account Manager - Sun Support Services
January 2002 to August 2007
Sun Microsystems India Pvt. Ltd. - MUMBAI, MAH, INDIA
In Role of Service Account manager, I was responsible for • Technical Account Management
• SLA /uptime Managment
• Escalation Management
• Installation Planning, delivery of Enterprise equipments.
• Conducting regular Service reviews.
Sr. Consultant
May 2000 to January 2002
People.com Inc. - Boston, MA, USA
As a Consultant, I was responsible for executing the service delivery at client Data Centers, broadly Systems
Administration Services (Solaris, BSD Unix, Linux and Windows 2000 Server) . The role also demanded for
Training the Junior technical resources for specific products & site Operations as a part of handover process.
Some of prestigious client included,
1) Enron Corp. Houston TX
2) Invisible worlds Inc. ( Startup) Santa Rosa CA
3) V-one corporation Atlanta GA.
Sr. Customer Services Executive
October 1997 to May 2000
Wipro Infotech Ltd. - MUMBAI, MAH, INDIA
As a role of CSE and Sr. CSE, my responsibilities included,
• Supporting the large customer base for H.W and Platform support on SUN, HP, COMPAQ, CIsco, Nortel and
TANDEM Mainframe system
• Managing the Customer escalations, Breakdown calls
• New System Installation and configuration services
• AMC/Contract renewal follow-up with customer teams for timely renewal of contracts.
Completed and attained the Six Sigma L1 training and certification customized for Wipro Infotech.
Customer Support Engineer
September 1995 to October 1997
CMS Computers LTD. - MUMBAI, MAH, INDIA
In the role of Support Engineer, I was responsible,
Supporting the Customer base with around 450 PCs and LAN servers in a specific Area within geographical limit of
Mumbai city.
Installations of Windows Server, desktops
Installation and troubleshooting of LAN solutions, Novell-Netware 3, 4.
AMC follow-ups and timely renewals of AMC contracts.
Certifications/Trainings attended:
• Six Sigma Level 1 certification
• Sun Solaris certification
• ITIL V2 foundation
• Project Management
• financial Management
K.K. Wagh College of Engineering 1995 NASHIK, MAH, INDIA Electronics Bachelor of Engineering (B.E) Completed the Engineering Graduation with Higher Second Class in field of Electronics.
B.I.T. - 1991 MUM, MAH, INDIA Digital Electronics Diploma in Electronics
Completed Diploma In digital Electronics with first Class. Birla college 1988 Kalyan, MAH, INDIA Science H.S.C Completed the H.S.C in science with Overall higher Second class, with Core subject (PCM) aggregating to first class.
Completed the Secondary Schooling with first Class.
New High School 1986 Kalyan, MAH, IND S.S.C.