Laundry Operations Manager
Al Fardan Group
مجموع سنوات الخبرة :23 years, 5 أشهر
Alfardan Group owners of St. Regis hotel, Marsaz Malaaz Kempenski, Jeeves of Belgravia and Seitz Laundry Chemicals Distributor in Doha and many more properties in Hospitality industry.
• Customer Service • Equipment • Financial Management • Finishing/Conditioning • Human Resources • Management/Leadership Skills • Merchandise Management • Pack-out • Quality Control • Soil Sorting • Stockroom/Linen Room Management • Textiles (Fabric Technology) • Washroom Management/Chemistry • Waste Water Management
Royal Caribbean Cruises Ltd. is a global cruise holding company incorporated in Liberia and based in Miami, Florida. It is the world's second-largest cruise line operator; Celebrity Cruises is their premium ship
ADNH Compass has a robust set of Centralized laundry with the capacity of 40000 kilos washing per day and serving clients in Hotel, Hospital Airlines industry. To name a few Hotels are Radisson Blu, Capital, Dana, Jemeriah & Etihad Airlines,
JOB SUMMARY
Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.
CORE WORK ACTIVITIES
Managing Department Operations and Budgets
• Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Ensures consistent workflow to minimize peaks and valleys in production.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.
• Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Orders cleaning supplies and uniforms within budget.
• Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
• Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
• Works effectively with the Engineering department on Laundry equipment maintenance needs.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Operates all department equipment as necessary and reports malfunctions.
• Develops, maintains and uses effective back-up plans for breakdowns.
• Evaluates and implements new techniques, supplies and equipment.
Leading Discipline Teams
• Ensuring and maintaining the productivity level of employees.
• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encouraging and building mutual trust, respect, and cooperation among team members.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Providing and Ensuring Exceptional Customer Service
• Providing services that are above and beyond for customer satisfaction and retention.
• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
Managing and Conducting Human Resources Activities
• Ensuring employee success and event success recognitions are taking place in all shifts.
1. Manazil Group of Hotels - Since Aug 2012 - Present
Location - Jeddah, KSA.
Profile - Pre-Opening Project Manager /Production Development
Capacity - 5 tonnes
It is a GROUP OF HOTELS and the company has two properties one in JEDDAH and other in AL-BAHA with 108 Suites and 68 Cottages respectively with huge restaurant, party halls and banquet facility.
Since it was a Pre-Opening Project, I have taken care of Laundry Concepts, build and execute customized concepts for the laundry on virtues of advanced technology application for efficient operations, effective translation of services and practical systems implementation.
Responsible for hotel laundry - Daily operations and services, ensuring quality standard, work flow. Direct and work with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Ensure guest and employee satisfaction while maximizing the department financial performance.
Managing Department Operations and Budgets - Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Evaluates and implements new techniques, supplies and equipment to reduce costing. Understand the impact of department's operations on the overall hotel financial goals and objectives and manage to achieve budgeted goals.
Leading Discipline Teams - To Ensure and maintain the productivity level of employees. Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Providing and Ensuring Exceptional Customer Service - Above and beyond for customer satisfaction and retention. Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities - To ensure hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Knowledge and Experience Of - Turnkey Projects Solutions, Engineering Solutions for Machines & Infrastructure, Total Facility Re - Engineering, On - Site Analysis, Advise on Cleaning & Finishing Equipment, Process Synchronization with machines & Personnel Training.
2. Kewal Kiran Clothing Ltd Oct 2010 - Jan 2012
Location - Vapi, Gujrat, India.
Profile - Pre-Opening Project Manager & Product Development
Capacity - 15000 to 18000 units per day washing.
• Making Collections for respective seasons and make development for our owned brands - KILLER, LAWMAN, Pg3, INTEGRITY & EASIEOS.
Drive Profitable growth, Innovation and superior product execution.
- Research and clear understanding of apparel market and the brand positioning.
- Extensive research on new seasonal concepts, range plan and product development process.
- Research & development: global fashion trends, and ability to adapt and make commercial what is "new" and "different" to meet target customer demands.
- Develop different washing aesthetics for diverse buyers (from basic to high fashion) styles & achieving the highest qualities standard from the buyer perspective.
- Managing and developing denim and pfd garment finishes, in collaboration with Jeanologia consultancy team, Spain.
- Develop seasonal product lines that are "market right", timely and of exceptional quality and shelf appeal.
- Research denim & twills trends and washing trends and compiling seasonal direction.
- Chemical research as to improve first cost & wash quality.
- Work with various denim finishers domestically and off shore to come up with trend relevant washes and techniques for the market.
- Standardization of Denim Dry/Wet Processing.
- Help in Improving Wet Processing Department, Effectiveness & Efficiency by suggesting alternate Recipes & if needed Machine & Chemical References.
3. Creative Garments Pvt Ltd. Nov 2002 - July 2010
Location - Vapi, Gujrat, India.
Profile - Project Manager / Laundry Operations & Product Development
Capacity - 8000 to 10000 units per day washing
• Making Collections for respective seasons and make development for brands like ESPRIT; NEW YORKER; QUICK SILVER; TOMMY HILFIGER; CALVIN KLEIN, GURU, ROBERTO KAWALI, TRINITY, MANGO, GRAMICCCI, LEVIS, VF CORP, A&F, GAP, AMERICAN EAGLE. WALL MART, JC PENNY, WAMPUM ITALLY, FUBU & MAKAVELLI, BRANDS LIKE NOSTRUM, EXILE, GALLOP, GINNY & JONY, CUSTOM, STREET GUYS, LEVIS; GANESHA, Original khaki company;
- Conducted extensive international trend research, theme inspiration, & color direction to produce fresh new collections. Styled the line; transformed visions into GRAMMICI HI-TECH WEAR. A product made for colors & made by colors.
• Wash Cost analysis and finalize costing per garment for new styles based on actual Dry and Wet process time as per bulk production
• Closely working with Designers and understand the concepts of the design and transform the ideas of the designer in to the physical sample.
• Doing Intensive research for trend forecasting for denim washings.
• Creating Recipes, both Wet and Dry Processes and developing new Products for Internal Neutral collections.
• Develop different washing collections for diverse buyers from basic to high fashion, styles & achieving the highest qualities standard from the buyer perspective.
• Visiting Denim fairs for research and study about latest denim fabric developments and developments in washing from medium to expensive fabrics.
• Creating the library of fabrics from different fabric suppliers and suggest suitable fabric to the Buyers based on the their final FOB requirements.
• Responsible for transferring knowledge about the processes, recipes which are used on samples to the Production team while making of the first Bulk lot. Especially for the Resin based developments.
• Identifying and implementing new techniques and chemicals.
• Meeting with different chemical suppliers and try various chemicals on the samples and approve suitable chemical for the bulk production.
• Defining the limitations of all kind of special wash and developments by relating them to production.
A Group of five Star Hotels, The Centaur Hotels are the units of Hotel Corporation of India Ltd. The Hotel Corporation of India Ltd. (HCI) is a public limited subsidiary Company of Air India Limited. Air India decided to enter the hotel industry in keeping with the then prevalent trend among world airlines. The objective was to offer passengers a better product, both at the international airports and other places of tourist interest thereby also increasing tourism in India.
1995 APTECH Diploma in Computer Application Mumbai Board Second Division
1994 National Institute Diploma in Textile Mumbai First Division,
Exam Title Concentration/Major Institute Result Pass. Year SSC English, Maths, Science Mumbai Board Second Class 1993 FY.JC Maths, Science Mumbai Board Third Division,