Director of Information Information Technology
Digital of Things DMCC
Total years of experience :25 years, 11 Months
- Consult and supervise the implementation and post maintenance of state-of-the-art technology for a Dubai biased award winning start-up to ensure the board of directors achieve their vision and have the ability to deliver efficiently and on time.
- Handle all IT related issues, direct/manage both the infrastructure and development teams.
- Spearheading the sourcing and management of vendors through to implementation of Ai technologies, infrastructure, storage, security, software, WAN, LAN, and telecoms.
- Collaborated with stakeholders across organisations to ensure business and technology alignment through their business transformation journey including the orchestration of complex inter-dependent changes. This would include the transition to and from public/private cloud, the inclusion of managed service, digital transformation, major software/hardware changes, disaster recovery and continuity planning.
- Hired, trained and managed new and existing sales teams proving a 60% increase in opportunities and meetings within the first month.
- Provided executives with analytics and decision-support tools used as the basis for reorganisation, consolidation and relocation strategies.
- Manage multiple projects simultaneously and ensure smooth delivery and timely completion.
- Identifying critical issues threatening delivery, analysing options and making considered recommendations to stakeholders.
- Implementation and management of new telecoms division internally
- Work with marketing and HR to deliver new initiatives, marketing campaigns, train and manage sales teams.
- Carry out stakeholder meetings including CxO to capture client requirements and discusses solutions and products.
- Established and cultivated strategic partnerships with Tier 1 vendors including Cisco, HPE, Lenovo, Apple, SAS, Citrix, Juniper, IBM, Huawei, Microsoft, VMware, Kemp, and Dell etc.
- Prepare analysis on client markets and engaged with stakeholders to identify solutions to improve service and business performance giving independent and objective advice for change through the use of technology.
--- Highlighted Projects ---
- Analysed client’s business requirements and processes through document analysis, interviews & workshops to completed a major upgrade and transformation project for one of UK & US’s largest app biased taxi firms from conception to completion whilst improving resilience and enabling capabilities for business continuity and disaster recovery, all whilst reducing operational costs by 65%. The project included migration from on-premises to hybrid public/private cloud, removed fixed site dependence for call centre (reducing cost and enabling resilience) upgrading infrastructure environment equating to greater efficiencies and reduced downtime, improved security and reduced running costs, implemented a resilient LAN & WAN solution, migration from legacy to SIP trunking and more (project cost $2.2m).
- Local Authority Govt. & Museum - Collaborated with stakeholder groups across the organisation, managed relationships and negotiated mutually beneficial terms for all stakeholders to secure project with local city council. Migrated away from legacy services helping the organization to fully transform their ICT real estate, replacing end-user devices, infrastructure, software, WAN and telecommunication systems. Migrated the organization to the cloud including the use of Microsoft Office 365. The organization now also benefits from enhanced support, giving them a flexible ICT environment and providing greater resilience and scalability.
- Managed and implemented a cybersecurity solution for a well know $110b global search engines AI division
- Worked with National Health Service (NHS, UK) to understand requirements and deliver services, completing major projects on time and within budget. This led to further wins and expedited our ability to bring services in-house, furthering our managed service capabilities, reducing cost and enabling a consistent level service.
- Recognised a gap in our service so developed and managed the new comms business unit delivering WAN, M2M, Mobile, PBX and Traditional Telephony and support to our customers. Link to news https://tinyurl.com/vmcommsnews.
- Managed all aspects of a Kuwait based Bank’s UK, Disaster Recovery and continuity.
- Formulate strategy to deliver account growth and improvements to overall service delivery, implement the annual business plan and set out objectives for the coming year to achieve targets and business goals in accordance with SLAs.
- Prepare analysis on client markets and engages with stakeholders to identify solutions to improve service and business performance.
- Works in collaboration with technical and finance teams to prepare complex technical and service proposals in order to increase contract revenue, profitability and customer satisfaction.
- Identify critical issues threatening the delivery of projects, analyses options and makes considered recommendations to stakeholders.
- Effectively engages and manages vendor partners.
--- Highlighted Projects ---
- International Hotel Chain (T/o $2.1b) - Won a major contract (worth $1.9m) to implement new services, serving 370 hotels across 43 countries.
- Acquired a new account who are a $100m t/o education trust and global providers of education services and consultancy. Understood requirements and won a bid to implement WAN infrastructure throughout 500+ sites generating $4m PA in new business.
- Acquired new business from a significant billion dollar global account for BT Group that had previously been lost through poor service delivery. Held meetings with executive teams to rebuild trust and introduce our services.
Comtrex design, develop, manufacture, supply and support Electronic POS terminals, modular management software and peripheral equipment. This is a highly intelligent system that helps manage stock, finance and staff for large hospitality chains including Prezzo, Zizi and ASK
▪ Worked collaboratively with project teams to deliver implementation projects in accordance with agreed contracts.
▪ Cultivated relationships with decision makers, using consultative sales techniques to maximise profits and drive sales in accordance with the sales plan.
▪ Conducted board level sales presentations, demonstrating software solutions and negotiating contracts at manager and director level.
▪ Devised and implemented strategies to develop new business opportunities and increase the product offering across London (South, East & Central), Essex and Kent.
