Assistant Manager - System Specialist
Vodafone Global Service Private Limited
مجموع سنوات الخبرة :13 years, 5 أشهر
Alert Management of customer infrastructure through tools & systems made available
Troubleshooting and resolution of incidents, working to critical SLAs
Configuration and routine housekeeping through Health Checks
Raising Change Requests, planning and implementing of customer and internal changes, following an ITIL framework
Raising vendor fault tickets, managing the replacement and return of failed devices with hardware suppliers in accordance
with SLA, utilizing escalations matrices where required.
Maintaining the customer Inventory and ensuring standard configuration is maintained across the customer infrastructure
Coaching other members of the support team, sharing technical and customer knowledge in a helpful and timely fashion which typically includes producing documentation and/or developing and delivering technical briefings or coaching sessions for colleagues.
Taking an active role in self-development and working towards gaining industry recognized certification in the core products supported in addition to developing other technical and interpersonal skills.
Managing & Monitoring Website/Silhouettes via monitoring tools like Customized M Monitor, Nagios, Sitescope, Gomez, New Relic etc.
Tuning apache/tomcat integration, change management.
Handling the Load balancer (BIG F5) at LTM/GTM levels.
Making the daily basic reports, site issues & sending the site status to the global teams about performance benchmarks.
Setting the zookeeper/Sigiri servers properties & managing them.
Performing the spider activity on daily basis to mitigate the web/network related attacks.
Keeping a strict track on SLA’s for the P0/1/2 level incidents.
Maintain the website and coordinate for regular updates and its performance on day to day basis.
Liaising with teams located at various places globally for the tasks scheduling and other aspects to assure the smooth functioning of the business model.
Disk storage planning and maintenance. Redundant data backup plans for Data consistency and safety.
Creating and managing NIS account access for Remote
Handling of servers and managing Sudo entries for the same. Providing/Revoking access of users.
Handling and managing event queues through KAFKA.
Handling topologies through STORM, rebalancing the topologies and re-bouncing the services as and when required.
Configuring & Managing MySQL Master/Slave Replication system.
NAGIOS installation and configuration for Monitoring.
Hands on experience on Load Balancing using Big F5 (End-User).
Web Hosting (Name Server, A record and MX Record change) in Linux (Apache)
Maintaining website i.e. www.makemytrip.com
Managing virtual hosts/servers using Citrix XenCenter.
Release /Deployment of all live updates on the dynamic website related to bugs/fixes/updates & changes.
Designing fact sheets about the organization datacenter layout and various other functioning.
Build and coordinate in various organization level changes dependent to the Infrastructure level in Website operations.
Experience in handling issue related CRM and Navision.
Monitoring the HUDSON checks.
Experience on handling the issue raised by the client via HP tool.
Performing Application Upgrades via RPM and YUM.
Experience in setting the task automation using CRON.
Procurement and Lease of various IT related equipment’s. Keeping track of payment and other on time delivery of shipments and liaising for the same with various vendors / agencies.
Monitoring and maintenance of all Linux servers and application servers using various third party client tools and coordinating with them for smooth functioning or issues in case faced at any time.
Managing file system inconsistencies, managing disks, performing user administration (file permissions), managing system processes, performing system backups and restores, perform advanced installation/Upgrades.
Experience in handling issue related CRM and Navision useful in client side customer satisfaction in accordance with various teams and vendors.
Handle the Centralized Monitoring Unit with a capacity of 8 Engineers.
Working on Incident Management: enter, track, maintain, and follow-up on customer Incidents
Handling all the Trouble and Service Tickets for Server related issues via mailing system.
Maintenance of Network Devices and troubleshooting.
Operation and maintenance of all IT related equipment’s.
Ensuring the execution and successful completion of Seminars and Meetings related IT works.
Handling and Maintenance of PA systems, Projectors and Sound System.
Empanelment with various advertising agencies etc.
Handling all students affairs and establishment matters
Liasining, Contracting, Purchase, Tendering Procedures, Event Management, and Organizing meetings, Preparation of Agenda and Facility Management.
Making various proposals under rules of Government of India for approval of the competent authority under the advice and direction of Head Administration.
Undertaking recruitment process, conducting recruitment for various positions and preparing minutes for the same, issuing Offer Letter and Joining of Candidate.
Processing the general payments related to the organization apart from my IT related payments.
Handling purchase procedures in the general procurement of items in the organization by helping the supervisors/officers in the process.
Business Development and execution of various projects.
Presenting seminar about the roles and goals of company.
Configuration and maintenance of various servers and web statistics.
Maintenance and ensure the 100% uptime of devices and servers in organization and to the outsourced clients.
Managing file system inconsistencies, managing disks, performing user administration (file permissions), managing system processes, performing system backups and restores, perform advanced installation/Upgrades.
Working on Incident Management: enter, track, maintain, and follow-up on customer Incidents
Handling all the Trouble and Service Tickets for Server related issues via mailing system.
Conducting Summer Training in Linux for Colleges & Companies.
Configure and maintain Web Server, Squid Server, and Samba Server etc.
Provide custom solutions to clients in NCR and nearby regions based on Windows & Linux.
Pursuing MCA last semester project work
Completed Graduate degree in Information Technology with specialization in IT Infrastructure Management
Completed Grade 12