Vishal babu Chintakindi

• Managing a team of 110+ individuals taking care of US Taxation services.
• US to India & India to Manila Business transition experience.
• Preparation of Tax returns for US Clients
• Experience of travelling to US & Costa Rica & transitioning new projects.
• Experience in setting up new process like Research Team, Quality Control Team etc.
• Accomplished in identifying and achieving tax reductions against outcomes through robust
internal system and process orientation
• Applying Refunds over the excess payments. Accomplished tax savings of 7.5 M & 10 M in
the last 2 years
• Provide adhoc analyses to stakeholders engaged in planning, controversy, and compliance
related activities
• Cultivate relationships US Assessors/Collectors in negotiating the Assessed values and on
tax audits
• Updating and maintenance of critical data in Property Tax Application Software
(OneSource). Tax Bill verification and payment administration & Refund processing,
Assessment notices
• Develop, implement, and streamline tax compliance processes. Work with tax technology
and IT teams to identify automated solutions to the compliance process and assist with
implementation
• Instrumental in designing the Standard Operating Procedures, End to End process SIPOC
and taking classroom trainings to the new hires
• Teamed with supervisory staff in evaluating work status, addressing, and resolving
problems, and ensuring compliance with quality and quantity standards
• Conducting daily brief with the team to update and inform about the work or immediate
deadlines
• Weekly conference calls with the US office to discuss the Workflow, Client expectations,
future projects, Issues, and concerns
• To work on Rewards & Recognition monthly and ensure deserving candidate gets the
award for their consistent performances and to motivate them to perform better
• Act as a situation manager for complex and/or sensitive issues where collaboration with
multiple internal groups is needed.
• Create and utilize accurate metrics to measure accuracy and effectiveness and implement
improvements, when necessary. Assess customer requirements with team capabilities;
manage resources to meet Customer needs and ensure high level of customer satisfaction
• Taking care of teams appraisal. Supervising Performance review and conducting timely
feedback to all the associates and helping them to appraisal goals & competencies.
• Data Management and administration of various documents that are received from the US
offices
• Preparing reports on a Daily/weekly/monthly basis, sharing the same with the stake
holders.
• Ensuring the smooth movement of day-to-day activities. Facilitate thorough quality check
before the final work product is delivered.
• Driving new initiatives and ideas given by associates and converting them into projects to
improve the process and overall business.
• Increasing effectiveness of team by identifying development plans for the team and by
conducting regular feedback sessions.
• Interface with India and US based managers on production, quality, and security
guidelines.
• Preparation of JD (Job Description) and contributing to the hiring process.

End-to-End Handled:
◦ Travelled to Houston, TX in the year 2011 to migrate the process Commercial Investment
Trust (CIT) which deals with Leasing of Equipment.
◦ Successfully transitioned about Ten Thousand Hours to India office, which increased the
staff size from 25 to 45 FTEs until 2015
◦ Involved in system enhancements with a new functionality.
◦ Ensuring Quality Control process and analyze on accuracy issues.
◦ Prepared Standard Operating Procedures & Job Aids for the new process which was
transitioned to Hyderabad. Knowledge transfer to both US and Hyderabad team members.

• Request to add a new account, with Authorized Representative (Includes the confidential
Pin number) and With repetive transaction.
• Request to update the existing accounts, authorized representatives and repetive
transactions.
• Handling the research of the complicated requests.
• Allocating the work to the processors from Verify queue.
• Involved in the training of the newly hired associates also the existing associates on WTS
Verification.
• Sending the Error reports and Rejected packages report for onshore team on daily basis.
• Involved in quality check of all the crucial transactions.
• Interacting with onshore through communicator in case of Queries.