Operations Manager
Boutiqaat Ecommerce
Total years of experience :20 years, 1 Months
Currently working as the Operations Manager at Boutiqaat Ecommerce, Kuwait.
Heading Fulfilment, managing end to end supply chain of customer orders
Involved in stragetic planning
Instrumental in redesigning internal process within warehouse functions to improve productivity.
Suggesting scope of improvements in existing system ERP & Handheld
Managing a team of around 200.
Heading UAE logistics team, managing end to end supply chain for Deliveries
Core team member for the logistics involved in designing and setting up process
Managing a team of around 200 and with 6 team leads and supervisors. Managing Fleet of more than 100 vehicles across all functions.
Cash and Bank reconciliation for the all the orders delivered the previous day and monthly reconciliation sign off with finance.
Involved in planning, developing, organizing, directing various functions within the cycle (I, e) Sort, Middle Mile, First Mile and Last Mile . Complete instrumental in managing First Mile team which caters 60% of order fulfilment.
Setting up logistics support centre to handle incoming calls from DA’s and maintain records.
Developed operation policies & SOP’s to provide adequate information to every member in the team.
Testing of ERP’s and suggest improvement to bring in operations efficiency
Managing the capacity plans in line with business strategy.
Currently working as the Manager for Regional Distributional Centre at Sana Fashions, Dubai.
Catering to the end to end warehouse operations from receipts to distribution to delivering at stores across Middle East.
Involved in planning, developing, organizing, directing, managing and evaluating the warehouse operations and budget of warehousing facilities.
Hands on operations across various categories and storing the same effectively by designing zones based on the nature of product.
Developed warehouse operation policies & SOP’s to provide adequate information to every warehouse staff.
Implementing profit improvement plans in adherence with the company’s policy and guidelines. Monitoring and controlling corporate governance and regulatory compliance procedures within the warehouse.
Taking control of inventory levels by conducting periodical physical counts; reconciling with WMS.
Maintaining warehouse staff results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
Reviewing contracts, invoices, work orders, consumption reports, and demand forecasts to estimate peak delivery periods and to issue work assignments.
Well versed with the U.A.E delivery and logistics norms for any deliverables and supplies across borders.
Achievements:
Handling an inventory level of around 1.5 Million pcs across various categories.
Revamped the complete process from receipt to dispatch to improve process efficiency and accuracy at the same time reducing TAT.
Validation and suggestions of scope of improvement at the system level in Microsoft AX 2013.
Recognizing the fast sellers across departments and sending store replenishments as and when the store stock falls below the set threshold.
Was looking after the Pan-India warehouse operations from shipment receipts to order management.
Maintained physical condition of warehouse by planning and implementing new design layouts; ensuring 5s is practiced inside the ware house.
Developed key performance indicators to measure the effectiveness of the warehouse operations across various functions like inbound, picking, sampling, auditing etc.,
Ensured timely correspondence, reports, statistics related to the warehouse operations is shared across at all levels.
Analyse outbound rejects / Customer returns and take corrective measures to avoid cancellation of customer orders.
Staffing - warehouse staff by recruiting, selecting, orienting, and training employees.
Maintained warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. Developed constructive and cooperative working relationships.
Contributed to team effort by accomplishing related results as needed. To readily improve on the TAT and the SLA continuously practicing the best warehouse techniques and sticking on to the basics at all times, staying updated with latest warehouse operations technology systems and procedures.
Completed warehouse operational requirements by scheduling and assigning employee; following up on work results.
Complying with state, local warehousing, material handling, shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
Achievements:
Headed packaging centres (Market Place) in Delhi & Mumbai & Bangalore and was instrumental in executing the layout planning / structure design of the premises and setting up of operations.
Inbound TAT of less than 4 hours for market place orders across all packaging centres.
Ensured 100 % QC for the products were done and minimising customer returns.
Designed the complete process for the Sampling department and successfully implemented the same. Consistently achieving the KPI’s
Handled inventory levels up to 15 lac pcs across various categories.
Created a habit of closing all the receipts the same day and handing over the samples to Production team the next day.
Successfully executed the plans given across the cross function activities.
Overseeing the activities of the warehouse (50, 000 sq. ft.) and accountable for the productivity and discipline.
Managing stock movements from warehouse to the company branches in Saudi Arabia & Kuwait so as to meet the demand basis Supplies / orders.
Maintaining stock of material without any variance by conducting stock Verification/ Cycle Counts/ Internal Audits.
Coordinating and ensuring that the material received against the purchase order and actual material received and highlighting the deviations if any to Accounts & Purchase department.
Managing complexities of FIFO arising due to promotions, new product launches.
Identifying and monitoring slow-moving and non-moving items and liquidating the same.
Implementing SOP within the warehouse and training team members of around 30 in maintaining compliance with these procedures.
Ensuring that the dispatches are as per the route schedule and delivering as per the commitments of EMPA.
Contributing to the Development of the SCM Strategy and working within this strategy at all times.
Submitting daily, weekly, monthly, quarterly reconciliation, stock statements, MIS reports of all stocks available / receipts and dispatches.
Achievements:
Successfully completed the transition of logistics functions from one ERP to another.
Planned and controlled the logistics functions of the Group Company (Gen X).
Procured the material handling equipment and other assets.
Selected as “ERP Super user” to suggest improvement procedures in the existing ERP as well as to participate and present the requirements, specifications to the new ERP Package.
Handling the complete procurement and Distribution across the Middle East.
Bidding for new projects across Middle East
Training & educating the team in the ERP.
Managing the receipt of fresh stocks into the warehouse with a valid in transit entry. Dispatching the orders without delay to avoid penalties.
Carrying out Defective Management activities including the receipt of the defective materials. Re-export the defective Materials to the origin.
Inventory Control includes planning and organising the right type of inventory count/ check at the right time. 100% inventory control is ensured by periodical cycle counts.
Ensuring that 100% orders are honoured and dispatching them to meet the customer's Service Level Agreement.
Handled corporate clients like Airtel, Reliance, Tata, ITC Etc.,
Successfully managed all the branches in India on the Major metros.
Planned day to day activities in alignment with the production department.