Technical Support Executive
Knoah Solutions
Total years of experience :4 years, 4 Months
➢ Working in Knoah Solutions as Technical Support Executive from November 2011-Till date:
JOB RESPONSIBILITIES:
• As Technical Support Associate, we address customer's technical challenges and queries through email support and ensure effective resolution to the challenges the customer encounters
• Ensure customer satisfaction and quality parameters are met for the resolutions provided.
• Ensure that we delight customers and help in retention by providing customer experience that would enhance stakeholder's value.
➢ Worked in Wipro BPO Solutions as Senior Associate from February 2009 - September 2011:
JOB RESPONSIBILITIES:
• Providing Technical online support for US customers of HP.
• Troubleshooting and diagnosis across a wide range of platforms and applications. Assisting user problems relating to Operating System issues (Win 98 Win 2000, 2003, win XP, win vista and win 7)
• Trouble-shoot customer's Notebook software and hardware problems and ensuring that the issue is resolved, escalated or dispatched.
Applications worked on: Cisco and SR Dash Tool \[.Net Application\].
• Post Graduation: MBA - Finance from St.Francis institute of computer • Graduation: B.Sc - Statistics from St.Joseph's Degree & P.G. College, King-Koti, Hyderabad, Andhra Pradesh. [2008]
• Intermediate: MPC from Nalanda Junior College, KPHB colony, Kukatpally, Hyderabad, Andhra Pradesh. [2005]
• Secondary Education from St. Martin's High School, Chintal, Hyderabad, Andhra Pradesh. [2003]