Project Manager
Reliance Industries
Total years of experience :10 years, 11 Months
1. Worked with the President’s office to conceptualize & develop business cases for new ventures
2. Lead the Development & Gamification of Chatbot, an intelligence & insights acquisition engine through crowd
sourcing model
3. Devised print and digital media strategy for launching Reliance’s biggest pan India recruitment drive till date
which increased the number of applications by 500% while decreasing the cost by 25%
4. Interfaced with business leaders and dignitaries across multiple industries for setting up new initiatives and
establishing strategic relationships
1. Fraud Detection and identifying consumer trends aimed at defining rules and policies to
mitigate customer and seller frauds happening at Snapdeal. Resulted in saving of ~70Lakh per
month.
2. Preventing Bulk Buying from Snapdeal: Aimed at preventing resellers to transact on snapdeal
3. Troubleshooting Email Guidelines: Analyzed the data of Customer complaints for faulty
product issues, prepared the guidelines to bridge the information gap with the customers. This
led to a decrease in IPS by 7%
4. Andon process implementation: Designed and implemented this process to bring delisted
sellers back on platform after analyzing data, doing root cause analysis. Key activities:
Stakeholder management, process implementation, training and development, action plan
recommendation, internal consulting.
5. Seller Rating Improvement: Worked on various initiatives like sales restriction, shipping
restriction (FSA), seller quality check, rating process improvement.
6. Performance Dashboards: Set up performance dashboard for different processes to keep a
track of their progress and identify any deviations and improvement opportunities
1. Managing the distribution of Time Inc. Magazines and ensuring effective Demand Management through Time Series forecasting and planning appropriate stores allocation.
2. Identifying areas of improvement in the distribution and proposing solutions to the Client
3. Optimizing the Supply Chain of the Magazine by reducing the return losses and expanding the distribution to increase the opportunity to grow sales and improve profitability
4. Analyzing the impact of various promotions run on various Time Inc. titles and competitor titles in Top Retail Chains and making business interpretations for the same
5. Maintaining high level of coordination with multiple teams across US