Vivek Menon

Customer Service Executive at Danzas Aei Emirates Llc - Al Tayer Group

• United Arab Emirates - Dubai
• October 2011 to March 2020

Customer Service Coordinator (Industrial Projects - Oil & Energy)
 Receive bookings from customer / origin offices and coordinate with the shipper for cargo readiness before pick up.
 Receive necessary documents from the shipper and follow up to ensure that all customs clearances, export documentation
and legalisations are processed within specified time frames.
 Initiating document check in line with mode of shipments and country regulations. Checking FACT sheet for country
regulation and notify client prior to shipment execution.
 Liaise with the customer on desired delivery schedules, book transporters and follow up for delivery of cargo to the
customer within timelines specified.
 Liaise with pricing for buying and selling price of the shipment - if non-contracted.
 Coordinating with overseas and destination offices per shipment required.
 Liaising with air freight /ocean freight /road freight operation teams as per shipment.
 Maintaining continuous client communications and keeping the client notified.
 Initiating re-quotation in case of any variation in the scope. This includes obtaining prices from stations/vendors and
involving the pricing team to quote as required.
 Updating client trackers and keeping client updated of any variations/timelines.
 Providing timely pre-alerts on the day of shipment collection from client facility.
 Providing invoicing instructions, initiate invoicing for cross trade/third-party & Local shipments.
 Ensuring that the correct document accompany the shipment in order to facilitate smooth customs clearance.
 Following up with airlines and shipping lines and tracking the shipments including post flight and post vessel sailing. Any
delays / variations to be notified to the client.
 Ensures that all practices are in compliance with Company’s policies and procedures so that business is handled efficiently.
 Updating non-Danzas exit/entry tracker at the time of initiating shipment and ensures timely return of exits to customers
thereby resulting in minimum liabilities to the organisation.