RETAIL STORE SUPERVISOR
FMCG
Total years of experience :5 years, 5 Months
Gulf Marketing Group
• -Steering departmental store operations along with leading team.
• -Briefing & Preparation - Financial reports to line managers and finance.
• Handling Store Safe Amount & Petty Cash to Run Operation.
• Maintaining and managed workflow of 25 - 30 employees.
• Maintaining awareness of all promotions, advertisements, and new product samples.
• Training and developing new associates on POS, customer service excellence training and key sales tactics.
• Accomplishments includes successful assisting in passing a valuable audit.
• Handled voids, returns, cash in/cash out, coupon sales
• Channelizing - Sales categories, Banking operations, supply chain management. - Catering - Health & Safety, Cliental base, Team set-up, Operations flow, Acknowledgement.
• Determined quantity of products or brands that should be supplied to store using sales figures.
• Supervised and trained staff to deliver excellent customer service.
• Ensured the availability of merchandise and services by approving contracts and maintaining inventories.
• Staying up to date on product trends and customer needs.
• Utilizing exceptional customer service skills to create welcoming atmosphere for visitors.
• Maintaining store presentation standards with attractive merchandise displays and clean, tidy and well-organized shop floor.
• Trained staff on emergency health and safety procedures and guided employees on evacuation procedures to minimize incidents.
• Conducting inventory checks to identify low-stock items and worked with managers in scheduling shipments to backstop inventory shortages.