VIVEK THIYYA

• Good knowledge in Implementing, Managing and Maintaining a Microsoft Windows Server 2008/2012/2016/2019/2022 server Infrastructure including
Active Directory, Group Policy, and Data Backup services.
◦ Storage Devices Installation & Configuration such as QNAP NAS.
◦ Implementation of Security appliances - SonicWall, FortiGate
◦ Experience in handling Hypervisors - Hyper-V and VMware.
◦ MS Exchange and MS Office 365 email server configuration and management.
◦ Configure Internet Information Services (IIS) - Web server Services.
◦ Configuration & Installation of Acronics Backup & Replication, creating backup jobs, replication job (DR)...etc.
◦ Troubleshooting of Desktop/Laptop systems such as Windows 10/11, MacOS, Ubuntu and associated software & hardware issues
◦ Configuring & Maintaining Avaya IP Office 50 controller for voice Line internal & external communications
◦ Perform Daily SQL Sever Database and Server Backup, Generate and Manage ERP Stock-related Reports
◦ Configuring & Maintaining windows server features AD, DNS, DHCP, Fail over Clustering…etc.
◦ Troubleshoot ERP Software issues by coordinating with accounts team and ERP Vendors.
◦ Manage SQL Queries, Stored Procedures, and resolve back-end database errors.
◦ Maintain and configure RFID tags, Thermal printers, and other printing devices.
◦ Administer and support network devices: Firewalls, Routers, Switches, WLAN.
◦ Handle IT procurement: vendor coordination, quotation analysis, and solution selection.

• Good knowledge in Implementing, Managing and Maintaining a Microsoft Windows Server2008/2012/2016/2019/2022 server Infrastructure
• including Active Directory, Group Policy, and DataBackup services.
• Developed and modified existing ERP systems for the jewelery indusrty using .NET
• Provided in Client support and resolved software issues efficiently.
• Set up and managed software for new users and site configurations
• Storage Devices Installation & Configuration such as QNAP NAS.
• Created transaction, inventory, and finance-based reports in ERP systems.
• Developed stored procedures, functions, and views in SQL Server 2008/2012
• MS Exchange and MS Office 365 email server configuration and management.
• Configure Internet Information Services (IIS) - Webserver Services.
• Optimized database performance and debugging in Visual Studio.
• Troubleshooting of Desktop/Laptop systems such as Windows 10/11 and associated software &hardware issues
• Configuring & Maintaining Avaya IP Office 100 controller for voice Line internal & externalcommunications
• Designed Reports using Crystal Reports 8.5 & 11.
• Managed Daily NAS Server backups and performed system maintenance.
• Configuration of Firewall, Routers, Switches, WLAN Controller & APs for Office Network.

Job Role : Creating Website with Efficiently Using PHP Laravel Framework, CSS3, HTML5, JavaScript, JQuery and My SQL.
Project Worked : “Open Educational Resources (OER) and Massive Open Online Course (MOOC) for Professional Development of Secondary Teachers:
Design and Development of an E- Learning Courseware”.

• Configuration of Firewall, Routers, Switches, WLAN Controller & APs for Office Network.
• Backup Management using NAS Server on Daily Basis using Veeam B&R console.
• Configuration AD, DHCP and DNS on Windows 2016 Server for more than 100 staffs
• Providing regular support for Desktop, Laptop, Tablet and Meeting Room IT Devices.
• Providing day-to-day general technical support to staff.
• Helping users to installing Local and Network printer. Installing and maintaining Outlook & Taking Email Backups.
• Troubleshoot and provide technical analysis concerning operating system, network, andapplication performance issues to resolution.
• Maintained the timely backup of important data and management resources.
• Logging and processing support calls, Monitor and manage hardware, software, and security (clients for anti-virus, spam filtering)
• Maintaining records of software licenses, Provided both hardware and software support to the clients.
• Anti-Virus updating and maintaining on regular basis.
• Maintained, upgraded and trouble-shoot the PC hardware and congressional office LAN networks.