Lead Deployment
Dimension Data
Total years of experience :8 years, 1 Months
Critical Customer Operations handling across Australia
Managing 104 customer in terms of event management and deployment.
Responsible for Existing setup Additional / New Request for change till implementation.
Coordinating with the customer on new requirement.
Deploying the devices in the ITSM of various customers as per the requirement.
Involved in Monthly Audit and verifying the each devices configuration and backups & contracts
Participating on the migration of tools
Helping the client with the technical queries they come with.
Involved in preparing Monthly performance reports for each and every customers across Australia.
Repeat Call analysis and events and service request and SLA Performance
People Management -Managing the Escalations and resolving the issue, motivating the Team members.
Managed 10+ People team
Responsible for trouble shooting all the above mentioned applications in case of any unexpected behavior by applications (Tools)
Deploying new plugins to monitor the KPI’s and configuring the nodes.
Deploying scripts to monitor the SNMP V3 devices and configuring the same for alerts.
Deploying agents to all the servers troubleshoot the issues related the agent communication.
Upgrading the applications (Migrating to the latest versions)
Helping the client with the technical queries they come with.
Giving demos to the new customers, working with onsite engineer to deploy the applications on client’s servers.
Equal participator in Development team in finding bugs and reporting and collecting information to work on the same.
Giving demos to the new customers, working with onsite engineer to deploy the applications on client’s servers.
Responsible for trouble shooting all the above mentioned applications in case of any unexpected behavior by applications (Tools)
Upgrading the applications (Migrating to the latest versions and regular uploading of the patches)
Helping the client with the technical queries they come with.
Sort out the issues and queries in applications
Equal participator in QA team to design test cases, execute test cases, finding bugs and reporting in bug tracking tool.
Retesting of resolved bugs and performing regression testing.
Handling IT related issues for 30 branches in Tamil Nadu.
Coordinating with the various departments and maintaining the 100% branch up time of the IT equipments.
Installing and configuring of branch Servers while implementing the RAID levels in Servers
Checking H/W failures and file systems Corruption status.
Collating data & reporting to the Server Team and maintaining the Reports
Creating Users as per the company standards and giving rights as per a team requirements
Participating in the installation and configuration of :
o ADS, DNS, WINS, DHCP.
o WDS on the server with the various types of OS images.
o SQL Server and creating DB access as per the business needs.
Recovering and implementing DR for the share folders.
Analyzing events with viewers, system monitor and task manager & Robocopy Etc.
Troubleshooting Auto failover between 2 links in the network.
Configuring the 1800 series routers at the branch end.
Creating access list between various set of networks.
Installing and configuring the L3 Cisco switches as per the requirement.
Monitoring the various link status in the networks and tracking the activities on daily basis.
Working in close coordination with the vendors and following up for the link commissions at new locations
Troubleshooting of day-to-day network related problems.
Conducting daily checks, updating and reporting DAR report (Daily Activity Report.)
Handling gamut of IT related issues as FM Engineer for ITC Ltd., Coimbatore while coordinating with Development Department
Ensuring taking backup of all the servers more than 5TB data by using Dell Power Vault 124t & using the Legato Networker on daily basis.
Participating in the configuration of:
o Different RAID levels in the server environment.
o Troubleshooting the Windows Deployment Services in server
o CA Unicenter software delivery tool in server and desktops.
Creating Users as per the company standards and giving rights as per a team requirements
Monitoring the events with viewers, system monitor and task manager & Robocopy, etc.
Working on WIN 9X, 2000, XP, 2003 while handling server administration.
Working as Site Support Engineer in MetLife India Insurance Co. Ltd., Coimbatore.
Spearheading total care of IT related issues & extending technical telephone support to sub locations.
Assembling, configuring, and troubleshooting all type of PC’s & extending Symantec Antivirus Support for SBI, SBH, etc.
Installing & administering Windows 2003 Server, Windows 2000 Professional, Windows 95, 98, 2000, XP.
Configuring Internet and Outlook Express, MS Outlook and Lotus Mail, in PC's Upgradation & DNS and DHCP in Windows 2003 server