Vivekanand Gujjeti

Cloud Architecture & Migration
• Designed and implemented AWS cloud architecture for the bank's non-core workloads, applying VPC segmentation, IAM least-privilege policies, and CloudTrail logging aligned with CBB Rulebook Volume 5 requirements.
• Architected a hybrid cloud connectivity model using AWS Direct Connect, maintaining data residency compliance under Bahrain's PDPL framework while enabling scalable compute capacity for development and DR environments.
• Deployed AWS CloudHSM (FIPS 140-2 Level 3) to meet regulatory cryptographic key management standards, replacing a legacy on-premises HSM and reducing annual licensing cost by 30%.
• Led the DR cloud failover design using AWS Route 53, multi-AZ RDS deployments, and S3 cross-region replication — reducing RTO from 8 hours to under 2 hours for critical banking services.
Infrastructure & Network Management
• Administered a CCNP-grade multi-site enterprise network spanning the bank's headquarters, branches, and data center — covering BGP routing, MPLS WAN links, firewall policies, and QoS for VoIP traffic.
• Managed on-premise data center infrastructure including HP/Dell server farms, SAN storage, VMware vSphere virtualization clusters, and UPS/power systems across primary and DR sites.
• Maintained 99.96% uptime across critical banking infrastructure over a 5-year measurement period through proactive monitoring (SolarWinds, Nagios) and structured change management aligned with ITIL V3.
Banking Platform Operations
• Administered iMAL Islamic core banking platform infrastructure, coordinating with application teams on patch deployments, database performance tuning, and integration middleware health monitoring.
• Managed AS/400 (IBM iSeries) system operations including job scheduling, backup rotation, and hardware fault management — supporting critical batch processing and end-of-day reconciliation cycles.
• Served as primary IT liaison with the CBB (Central Bank of Bahrain) for infrastructure-related regulatory reviews and annual DR drill reporting.
Budget & Vendor Governance
• Managed USD 8.7M annual IT infrastructure budget across 10 categories including cloud services, network hardware, data center facilities, AMC contracts, and software licensing.
• Negotiated and administered AMC contracts with vendors including Cisco, HPE, Oracle, and Microsoft — maintaining SLA compliance and achieving 12% cost reduction through consolidation over 3 years.

At IBM I was responsible for IT service delivery across multiple enterprise clients in India — managing project teams, keeping client operations running and acting as the main technology contact across all my accounts.
• Delivered 10+ IT infrastructure projects for enterprise clients achieving 90% on-time delivery rate — managed full project scope, timelines, budgets and stakeholder communications across multiple simultaneous engagements
• Supervised end-user computing services for 1, 000+ users across multiple enterprise accounts — maintained client satisfaction scores consistently above 90% through proactive service management
• Introduced ITIL-based service management framework reducing incident resolution times by 25% and cutting repeat failures by 30% within 6 months of implementation
• Conducted root cause analysis for all major incidents — implemented preventive measures reducing critical incident recurrence by 35% across 3 enterprise accounts
• Developed and implemented SOPs, escalation procedures and continuous improvement initiatives — enhancing team efficiency and achieving consistent SLA compliance across all accounts

Managed helpdesk operations for 800+ users — maintained incident volume below 5%, achieved under 2-hour resolution time, built knowledge base reducing repeat incidents by 20% and consistently achieved zero findings in all internal and external audits.