IT Infrastructure Project Lead
Bahwan IT - British Petroleum
Total years of experience :20 years, 2 Months
* Lead end-to-end design, implementation, deployment, testing and migration of new data center infrastructure to support business
applications for gas production monitoring and reporting with Wintel/Linux/ESXi servers, VMware virtual farms, NetApp storage, Cisco
switches, and Juniper firewalls for a major multibillion-dollar capital project.
* Collaborated on Microsoft Lync Gateway deployment project - including getting the gateways operational, coordinating with ISP for fiber
patch termination, PRI activation and configuring and deploying Polycom IP phones in BP offices in Muscat and Khazzan locations.
* Performed ITSM operations management for all regional business applications including activities such as incident & problem management,
root cause analysis, and change Management
* Performed IT infrastructure hosting facility survey, facilities design and design validation at an operations base in the industrial facility.
* Achieved HSSE certification authority status to oversee IT project implementation on gas field according to operations guidelines.
* Performed full field IT infrastructure monitoring and maintenance achieving 100% application uptime for critical business events.
* Created and maintained process models, support models, standard operating procedures, and HSSE documentation for operations base.
* Designed and implemented a large infrastructure transformation project to reduce physical servers’ footprint by 75% translating to annual
savings of over US$ 90, 000 by virtualization of 30 servers holding industrial real-time data for drilling operations.
* Planned, designed, built & deployed and managed 20+ servers in IT rooms on oil & gas drilling rigs.
* Performed Wintel BAU activities such as server build, patching, anti-virus (AV) management for rig sites and regional headquarters.
* Performed end-to-end project lifecycle management activities such as technical plan development, capacity planning, projects
implementation, Integrated Factory Acceptance Testing (iFAT), transition and operational handover.
* Conducted trainings and datacenter safety walkthroughs and ensured compliance management.
* Performed incident, change, and configuration management for critical operational assets on drilling rigs in the Middle East.
* Served as single point of contact for conflict management to de-escalate technical and process related issues.
* Created and maintained process models, support models, standard operating procedures, and HSSE documentation for drilling rigs.
* Pioneered Continuous Improvement (CI) initiatives to optimize process delivery and save costs for field digital projects.
* Managed a team of support specialists focused on service delivery.
* Regular progress monitoring against set KPIs versus actuals to maintain optimum client service levels.
* Provided inputs for process improvement, resource productivity optimization.
* Conducted technical interviews for new hire.
* Problem management, RCA delivery utilizing Six-Sigma concepts - 5 whys, Fishbone diagram etc.
* Managed large Vmware virtual farm - 2500+ vmware virtual servers, 500 ESX boxes, several vCenter servers for a prestigious Australian ISP.
* AD/DHCP/DNS/Perfmon, Windows server 2003/2008 management.
* Incident/Change Management utilizing ITIL process.
* Performed Wintel BAU tasks - AD/DHCP/DNS management, DFS link creation and management, AD replication, server performance.
* Worked as Daily Service Review manager. Prepared daily reports to be shared with Service Delivery Managers, resources in a daily meet,
providing updates for the smooth functioning of account.
Troubleshot hardware technical queries for Dell desktops, dispatching computer parts as required, following up on customer
requests/complaints and managing customer technical escalations for the EMEA region.
Setup and configured Nortel switches, routers for client Airtel & Mphasis for a project constituting VoIP calls transfer PAN-India
With Convergys India Services, Gurgaon from July 2005 to April 2006, as a part of End-to-End solutions delivery team, worked as a mentor for Microsoft Windows XP, and rendered support to the level 1 technical personnel to help them in troubleshooting various parameters of the operating system.
Also handled a team of professionals, monitoring their daily technical as well as call data and providing feedback and optimum plan of action for smooth functioning of the process.
With Convergys, from February 2005 to July 2005 was designated as Offline Support Representative for Microsoft. Here the responsibilities included working on escalated cases to render customers End to End (E2E) business solutions.
As a Technical Support Officer for 17 months (September 2003 to February 2005). Worked as a Level 1 technical support personnel for Microsoft under the project of Windows XP. The responsibilities included troubleshooting various aspects of the Operating System, including setup problems, networking issues etc.
This also gave me first hand opportunity to interact with people on a personal level by not only rendering technical guidance to them but also making sure that they were in safe hands through out the call!