Vivetha Rajan

• Met parents and school governors; maintain discipline in the classroom; methodically
provide resources for lessons; simplify lesson plans in line with curriculum objectives and
assist students to prepare for examinations in a 2, 500+ student school
• Assess and look after 150+ students progress throughout the term and work closely with
other staff to efficiently plan and coordinate work
• Provide informative presentations to students regarding different areas of studies and
ensure that all students fully comprehend all aspects
• Trained four new Computer teachers, emphasizing the importance of classroom control
• Worked closely with the other teachers to ensure all avenues of the curriculum are met and
delivered lessons the students.

• Provided customer service-related functions for domestic and international accounts.
• Scheduled, prioritized and processed containerized ocean export shipments.
• Responsible for tracking and clearing Air / Ocean imports and arranged for timely delivery of
cargo to customers.
• Created bills of lading, packing lists and other shipment paperwork using in-house
databases.
• Invoiced customers for air/ocean freight charges, customs clearance, etc
• Increased efficiency by applying best practices from the US Customer Service. Implemented
KPI that reduced lead time from order entry until arrival to Brazils Distribution Center from
65 days to 40 days
• Generated client and shipment reports to ensure timely payments
• To Demonstrated logical reasoning, situational and time management while presenting a
positive attitude with customers and co-workers
• Effectively manage customer queries and complaints ensuring a win solution for Client
• Analyze changes to find ways to reduce costs and improve quality of our services
• Strong interpersonal and communication (verbal and written) skills; have excellent phone
etiquette

• Provided customer service-related functions for international Client.
• Professor Name, Number and Email Id in Excel sheets to Scheduled, prioritized and
processed for online students.
• Ensure work activities are performed in accordance with established Company Standards,
Policies, Procedures.