Client Service Representative - Operations
Regus
Total years of experience :12 years, 5 Months
• Key point of contact for clients' service needs, and invoicing and account statement concerns
• Drafts memos and handles general correspondence for the business
• Creates reports for Accounts Receivable and Accounts Payable teams for the centre
• Tracks accounting analysis reports and supplier payments for the centre
• Serves as a primary resource in assisting clients with administrative tasks & basic IT support
• Well-versed in the company’s CRM and ERP systems for client management
• Proactively supports and fulfills any company or client business needs
• Creates case studies regarding oil and gas opportunities under the direction of the CEO
• Organizes and coordinates travel details for CEO and other Managers
• Prepares company reports for the perusal of the CEO
• Utilizing HR strategies for employees and maintaining staff records
• Compiles LNG, oil and gas maps for company use
• Prepares invoices and does general accounting for company expenditures
• Anticipates company support needs and fulfills them
• In charge of all aspects of the publication
• Leads a team of 25 editors and layout artists
• Participated in the systems development of the Customer Relations Management Software (CRMS) used by the Yearbook
• Brainstorms the theme for the Yearbook
• Proofreads write-ups
• Makes financial decisions on the chosen printing press
• Writes features for the Yearbook contents
• Executes sales and draws up contracts for the Real Estate bought
• Uses leads to get potential clients
• Develops and maintains strong business relationships with customers
• Prepares sales reports for the Head of Marketing and Sales
• Help develop and submit professional, clear and effective proposals for current and prospective customers
• Identifies and resolves client concerns
• Assigned as intern to the Office of Asian and Pacific Affairs
• Makes calls to Asian and Pacific Embassy offices for the Director
• Handles correspondence and prepares replies to general correspondence
• Helps make briefing papers for the use of foreign dignitaries
Bachelor of Science Business Administration Major in Business Economics Cum Laude Honors
Graduated with Valedictorian Honor