Customer Service Executive
JA Resorts & Hotels
مجموع سنوات الخبرة :18 years, 8 أشهر
Customer Service Executive in Central Reservation JA Resort & Hotels / Dubai U.A.E. Sep 2012 to current
Jebel Ali Beach Hotel/ Palm Tree Court/ Oasis Beach Tower/ Ocean View Hotel/ Hatta Fort Hotel
• Manage telephone enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand customer needs, explain product, up selling
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
• Handle complaints
• Daily communication with travel agencies /DMC/tour operators and contracted companies
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Guest Service Agent Oct 2011 - Sep 2012
Sheraton Doha Resorts & Convention Hotel / Doha, Qatar
• Check In & check out guest.
• Dealing with complains
• Extend due outs according to their method of payment
• Posting, charging procedures
• Deal with cash 5000 QAR, Credit card, Debit Card
• Exchanging foreign currencies
• Providing guest with all information and services
• Pre-night audit and after night audit reports
Norwegian Cruise Line Aug 2009 - Sep 2011
Sales Person in Photo Store
• Selling albums, frames, folios, cameras etc
• Selling in the store, as we as promoting product by meeting guests in different areas of the ship
• Dealing with complains
• Understand customer needs, explain product, up selling
Assistant of Manager in Photo Store Feb 2006 - Aug 2008
Express Photo Service Shop
Kutaisi, Georgia
• Supervise all work process
• Checking quality of product and service
• Checking of workers' work and discipline
• Studying of costumers wants
• Keeping with raw materials in time
• Ordering products for sale (Digital cameras, albums, frames, and other.) and analyzing sales
• Checking cash, Paying taxes (also communal taxes), Banking transfers
• Audit on every day basis cash incomes from cashiers
• Making financial report of incomes and expenditures
• Monthly auditing of products
Sales Person in Photo Store Oct 2004 - Feb 2006
Express Photo Service Shop
Kutaisi, Georgia
• Selling albums, frames, folios, cameras etc
• Dealing with complains
• Understand customer needs, explain product, up selling
Faculty of Business Administration Oct 2008 - Jun 2009 Lane Kirkland Scholarship, U.S. Fulbright Commission Adam Mickiewicz University in Poznan http://www.fulbright.edu.pl/en/index.html
Akaki Tsereteli State University. Kutaisi, Georgia. Sep 2000 - Jul 2005 Faculty of law and Social science