Von Denny Labio

• Receive and log Sales Helpdesk calls
• Attempt to resolve queries as quickly as possibly
• Execute outbound campaigns and calling initiatives in a professional way
• Communicate and escalate any issues that cannot be immediately resolved
• Follow up with channels that resolutions to queries and issues are successfully implemented
• Actively communicate any issues and related knowledge within the organization
• Gather and distribute knowledge related to:
o Dealer management (registration, roll-out)
o Logistics (ordering recording, support, follow-up)
o Consumer direct sales force related problems
• Work on ad-hoc projects as team members to resolve general tasks within the Sales area.

Role Profile

• Working with customer care issues, handling customer problems through interacting with other departments.
• Working in a Sales back-office or other Sales Support environment.
• Excellent in problem-solving, give attention to detail and follow-through.
• Customer service orientated.
• Knowledgeable about processes and systems related to call centre and/or hands-on knowledge about Siebel CRM and BSCS billing application.