Technical Support Specialist
Teletech
Total des années d'expérience :2 years, 8 Mois
• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Provide technical solutions for printer and computer related issue(s)
• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
• Provide direct post-sales systems technical support to end users and HP Authorized Service Providers