فريج كاندويان

3D jewelry designing / drawing

نوفمبر 2022 - حتى الآن

Freelance

بيروت، لبنان

نوفمبر 2022 - حتى الآن

مجال الشركة:: المجوهرات والذهب

Front Office Departmental Trainer

أكتوبر 2021 - سبتمبر 2022

Four Seasons Hotels and Resorts

الدوحة، قطر

أكتوبر 2021 - سبتمبر 2022

Handling all guest interactions with the highest level of hospitality and professionalism
Assisting customers in all inquiries in connection with the Hotel Services
Interacting with guest professionally in person and by phone
Accommodating special requests whenever possible
Resolving customer complaints
Utilize a variety of computer systems to check guests in and out, run daily reports,
select and block rooms for arriving guests
Accept reservations, changes, and cancellations in the absence of the Reservations
Department Staff
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards
of Conduct as set forth in EmPact
Answering and direcing guest calls in the absence of the Communications Operator
Being a key hotel personnel, helping out in-house events
Ensuring high numbers in upselling
Training new team joiners on the system and Four Seasons’ standards
Updating other team members with all the new upcoming projects, policies, events...

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: السياحة والضيافة

Front Office Department Trainer

أكتوبر 2021 - سبتمبر 2022

Four Seasons Hotel Doha

الدوحة، قطر

أكتوبر 2021 - سبتمبر 2022

Handling all guest interactions with the highest level of hospitality and professionalism Assisting customers in all inquiries in connection with the Hotel Services Interacting with guest professionally in person and by phone Accommodating special requests whenever possible Resolving customer complaints Utilize a variety of computer systems to check guests in and out, run daily reports, select and block rooms for arriving guests Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact Being a key hotel personnel, helping out in-house events Ensuring high numbers in upselling Training new team joiners on the system and Four Seasons standards Updating other team members with all the new upcoming projects, policies, events...

مجال الشركة:: الضيافة والسكن

Front Office Department Trainer

أكتوبر 2021 - سبتمبر 2022

Fourseasons Hotel Doha

الدوحة، قطر

أكتوبر 2021 - سبتمبر 2022

Handling all guest interactions with the highest level of hospitality and professionalism Assisting customers in all inquiries in connection with the Hotel Services Interacting with guest professionally in person and by phone Accommodating special requests whenever possible Resolving customer complaints Utilize a variety of computer systems to check guests in and out, run daily reports, select and block rooms for arriving guests Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact Being a key hotel personnel, helping out in-house events Ensuring high numbers in upselling Training new team joiners on the system and Four Seasons standards Updating other team members with all the new upcoming projects, policies, events...

مجال الشركة:: الضيافة والسكن

Villa Concierge

فبراير 2021 - أكتوبر 2021

Hilton Salwa Beach Resort

الدوحة، قطر

فبراير 2021 - أكتوبر 2021

Working Directly with VIP guests and giving them personalized service
Handling special requests, especially from the Royal Family when in the resort
Handling checking in and checking out of guests in an efficient and friendly manner
Advocating all guest interactions with the highest level of hospitality and professionalism
Accepting reservations, changes, and cancellations in the absence of Reservation
Department staff
Achieving a revenue from upselling
Handling accurately cash and credit card transactions
Resort opening Team
Arranging restaurant reservations, excursions, and transportations if needed
Training new joiners Opera system and Hilton Loyalty program Hilton Honors

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: السياحة والضيافة

Villa Concierge/ Senior Receptionist

فبراير 2021 - أكتوبر 2021

Hilton Salwa Beach Resort and Villas

أُمّ صَلاَل مُحَمَّد، قطر

فبراير 2021 - أكتوبر 2021

Working Directly with VIP guests and giving them personalized service Handling special requests, especially from the Royal Family when in the resort Advocating all guest interactions with the highest level of hospitality and professionalism Accepting reservations, changes, and cancellations in the absence of Reservation staff Achieving a revenue from upselling Handling accurately cash and credit card transactions Arranging restaurant reservations, excursions, and transportations if needed Training new joiners Opera system and Hilton Loyalty program Hilton Honors

مجال الشركة:: الضيافة والسكن

Villa Concierge/ Senior Receptionist

فبراير 2021 - أكتوبر 2021

Hilton Salwa Beach Resort &

الدوحة، قطر

فبراير 2021 - أكتوبر 2021

Working Directly with VIP guests and giving them personalized service Handling special requests, especially from the Royal Family when in the resort Advocating all guest interactions with the highest level of hospitality and professionalism Accepting reservations, changes, and cancellations in the absence of Reservation staff Achieving a revenue from upselling Handling accurately cash and credit card transactions Arranging restaurant reservations, excursions, and transportations if needed Training new joiners Opera system and Hilton Loyalty program Hilton Honors

مجال الشركة:: الضيافة والسكن

Front Desk Receptionist

ديسمبر 2018 - سبتمبر 2020

Hilton Hotels and Resorts

بيروت، لبنان

ديسمبر 2018 - سبتمبر 2020

Handling checking in and checking out of guests in an efficient and friendly manner.
Advocating all guest interactions with the highest level of hospitality and professionalism.
Accepting reservations, changes and cancellations in the absence of Reservation Department
Staff.
Managing customer complaints and handling challenging guest requests. Enhancing customer
experience.
Achieving a revenue from upselling.
Handling accurately cash and credit card transactions.
Running the night audit and did the necessary reports to close out the night.
Pre opening Team; being the first users of OnQ in Lebanon. Making checklists for shifts.
Acting as the point of interest for guests who need assistance and information. Arranging
Restaurant reservations, excursions, transportations if needed. Managing every day’s Courtesy
calls and special requests.
Recording, logging, and processing all calls, requests, questions and concerns.
Managing the stock for the front office inventory
Understanding customers needs and providing them with personalized solutions by
suggesting activities and facilities provided by the hotel.
Training and directing new team members.

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Front Desk Receptionist/ Night Auditor Acting as Supervisor

أبريل 2019 - أغسطس 2020

Hilton Beirut

بيروت، لبنان

أبريل 2019 - أغسطس 2020

Handling checking in and checking out of guests in an efficient and friendly manner Accepting reservations, changes, and cancellations in the absence of the Reservation staff Achieving revenue from upselling - 6, 000USD/month on average Handling accurately cash and credit card transactions Running the night audit and did the necessary reports to close out the night Pre-opening Team; being the first users of OnQ in Lebanon. Making checklists for shifts Arranging restaurant reservations, excursions, and transportations if needed Managing the stock for the front office inventory Understanding customers needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel Training and directing new team members

مجال الشركة:: الضيافة والسكن

Front Desk Receptionist/ Night Auditor Acting as Supervisor

أبريل 2019 - أغسطس 2020

HILTON BEIRUT DOWNTOWN

بيروت، لبنان

أبريل 2019 - أغسطس 2020

Handling checking in and checking out of guests in an efficient and friendly manner Accepting reservations, changes, and cancellations in the absence of the Reservation staff Achieving revenue from upselling - 6, 000USD/month on average Handling accurately cash and credit card transactions Running the night audit and did the necessary reports to close out the night Pre-opening Team; being the first users of OnQ in Lebanon. Making checklists for shifts Arranging restaurant reservations, excursions, and transportations if needed Managing the stock for the front office inventory Understanding customers needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel Training and directing new team members

مجال الشركة:: الضيافة والسكن

Guest Services Agent

ديسمبر 2018 - أبريل 2019

Hilton Beirut

بيروت، لبنان

ديسمبر 2018 - أبريل 2019

Answering telephone inquiries promptly and professionally Managing customer complaints and handling challenging guest requests Enhancing customer experience Acting as the point of interest for guests who need assistance and information Arranging transportations if needed Managing every days Courtesy calls and special requests recording, logging, and processing all calls, requests, questions, and concerns Maintaining counters and serving customers in the Executive Lounge Ensuring that areas of work and tables are kept on high standard of cleanliness throughout the day Completing production, wastage, temperature, and cleaning records Hosting Diamond guests and making sure to exceed their expectation Basic but professional F&B services

مجال الشركة:: الضيافة والسكن

Guest Services Agent

ديسمبر 2018 - أبريل 2019

HILTON BEIRUT DOWNTOWN

بيروت، لبنان

ديسمبر 2018 - أبريل 2019

Answering telephone inquiries promptly and professionally Managing customer complaints and handling challenging guest requests Enhancing customer experience Acting as the point of interest for guests who need assistance and information Arranging transportations if needed Managing every days Courtesy calls and special requests recording, logging, and processing all calls, requests, questions, and concerns Maintaining counters and serving customers in the Executive Lounge Ensuring that areas of work and tables are kept on high standard of cleanliness throughout the day Completing production, wastage, temperature, and cleaning records Hosting Diamond guests and making sure to exceed their expectation Basic but professional F&B services

مجال الشركة:: الضيافة والسكن

Sales Associate

أغسطس 2017 - ديسمبر 2018

Atamian SAL

بيروت، لبنان

أغسطس 2017 - ديسمبر 2018

Maintaining the technical expertise and product knowledge necessary to make sales.
Identifying target customers and identifying key decision makers.
Resolving unique customer issues.
Maintaining professional relationships with work colleagues and customers.
Maintaining professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies. Planning to ensure achievement of divisional and personal target,
aligning with company sales policies and strategies.

مجال الشركة:: البيع بالتجزئة وبالجملة
الدور الوظيفي:: المبيعات

Store Supervisor

أغسطس 2017 - ديسمبر 2018

Atamian SAL | Luxury Watches & Jewelry

الضبية، لبنان

أغسطس 2017 - ديسمبر 2018

Maintaining the technical expertise and product knowledge necessary to make sales Identifying target customers and identifying key decision-makers Resolving unique customer issues Maintaining professional relationships with work colleagues and customers Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies Planning to ensure achievement of divisional and personal target, aligning with company sales policies and strategies

مجال الشركة:: الساعات والسلع الفاخرة

Sales Associate

نوفمبر 2015 - يوليو 2017

The Eye Market | Luxury Eyewear

الضبية، لبنان

نوفمبر 2015 - يوليو 2017

Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service Operating cash registers, managing financial transactions, and balancing drawers Achieving established goals Directing customers to merchandise within the store Increasing in-store sales Superior product knowledge Maintaining an orderly appearance throughout the sales floor Introducing promotions and opportunities to customers Cross-selling products to increase purchase amounts

مجال الشركة:: البيع بالتجزئة وبالجملة

Telephone Operator

يناير 2015 - أبريل 2016

Roadster Diner

بيروت، لبنان

يناير 2015 - أبريل 2016

Answering telephone inquiries promptly and professionally as per the restaurant’s standards.
Taking orders from customers accurately.
Promoting new items on the menu to the customer.
Handling problems of customers.
Making connection with customers over the phone; becoming loyal customers.
Achieving a score of 100% twice in mystery shopper’s reports.

مجال الشركة:: المطاعم وخدمات الطعام
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Telephone Operator/ Customer Service

مارس 2014 - سبتمبر 2015

Roadster Diner

بيروت، لبنان

مارس 2014 - سبتمبر 2015

Answering telephone inquiries promptly and professionally as per the standards Taking orders from customers accurately Promoting new items on the menu to the customer Handling problems of customers Making connections with customers over the phone-becoming loyal customers

مجال الشركة:: المطاعم وخدمات الطعام

Telephone Operator/ Customer Service

مارس 2014 - سبتمبر 2015

ROADSTER DINER

بيروت، لبنان

مارس 2014 - سبتمبر 2015

Answering telephone inquiries promptly and professionally as per the standards Taking orders from customers accurately Promoting new items on the menu to the customer Handling problems of customers Making connections with customers over the phone-becoming loyal customers

مجال الشركة:: المطاعم وخدمات الطعام

استخدم تطبيق بيت.كوم

الخبرة العملية

3D jewelry designing / drawing

Front Office Departmental Trainer

Front Office Department Trainer

Front Office Department Trainer

Villa Concierge

Villa Concierge/ Senior Receptionist

Villa Concierge/ Senior Receptionist

Front Desk Receptionist

Front Desk Receptionist/ Night Auditor Acting as Supervisor

Front Desk Receptionist/ Night Auditor Acting as Supervisor

Guest Services Agent

Guest Services Agent

Sales Associate

Store Supervisor

Sales Associate

Telephone Operator

Telephone Operator/ Customer Service

Telephone Operator/ Customer Service

التعليم

Levon and Sofia Hagopian College

Lebanese International University

Skills

اللغات

التدريب و الشهادات

الشهادات

Amadeus Functionality and Ticketing

التدريب

Fundamentals of Digital Marketing

فريج كاندويان

مشاركة سيرتي الذاتية

الخبرة العملية

3D jewelry designing / drawing

Front Office Departmental Trainer

Front Office Department Trainer

Front Office Department Trainer

Villa Concierge

Villa Concierge/ Senior Receptionist

Villa Concierge/ Senior Receptionist

Front Desk Receptionist

Front Desk Receptionist/ Night Auditor Acting as Supervisor

Front Desk Receptionist/ Night Auditor Acting as Supervisor

Guest Services Agent

Guest Services Agent

Sales Associate

Store Supervisor

Sales Associate

Telephone Operator

Telephone Operator/ Customer Service

Telephone Operator/ Customer Service

التعليم

Levon and Sofia Hagopian College

Lebanese International University

Skills

اللغات

التدريب و الشهادات

الشهادات

Amadeus Functionality and Ticketing

التدريب

Fundamentals of Digital Marketing