Service Delivery Executive
Bright Bus Transport
مجموع سنوات الخبرة :14 years, 4 أشهر
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversee overall financial management, planning, systems and controls.
• Management of agency budget in coordination with the Executive Director.
• Development of individual program budgets Invoicing to funding sources, including calculation of completed units of service.
• Payroll management, including tabulation of accrued employee benefits.
• Disbursement of checks for agency expenses. Organization of fiscal documents.
• Regular meetings with Executive Director around fiscal planning.
• Supervise and coach office manager on a weekly basis.
• Maintains customer satisfaction by providing problem-solving resources; managing staff.
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
• Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and review.
• Implementing production, productivity, quality, and customer-service standards and resolving problems.
• Improves customer service quality results by studying, evaluating and re-designing processes.
• Worked closely with the store manager to formulate and build the store.
• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
• Monitored customer preferences to determine focus of sales efforts.
• Trained new employees on company customer service policies and service level standards.
• Maintained friendly and professional customer interactions.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Worked as a team member to provide the highest level of service to customers.
• Opened and closed the store, which included counting cash drawers and making bank deposits.
• Maintained friendly and professional customer interactions.
• Verified that all merchandising standards were maintained on a daily basis.
• Shared product knowledge with customers while making personal recommendations.
• Exceeded targeted sales goals by 8%.
• Recommended and helped customers select merchandise based on their needs.
• Exchanged returned merchandise for customers quickly and efficiently.
• Addressed customer inquiries and resolved complaints.
• Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
• Informed customers about sales and promotions in a friendly and engaging manner.
• Maintained visually appealing and effective displays for the entire store.