Wa’ad AL-Rashidy

• Delivered exceptional and personalized dining experiences, enhancing guest satisfaction in a high-volume, upscale restaurant.
• Demonstrated strong leadership skills by maintaining a professional demeanor and ensuring efficient service during peak hours.
• Fostered team collaboration by actively supporting floor operations and mentoring junior staff to improve service quality.
• Implemented best practices for guest engagement, resulting in positive feedback and repeat clientele.
• Utilized effective communication skills to coordinate with kitchen and bar staff, ensuring seamless service delivery.
• Contributed to a positive work environment, promoting a culture of teamwork and excellence in service.

• Oversaw kitchen operations, ensuring exceptional food quality and adherence to hygiene standards, contributing to a high guest satisfaction rate.
• Mentored and trained junior kitchen staff, enhancing their skills in food presentation and station procedures, fostering a collaborative team environment.
• Implemented efficient workflow processes that improved service speed during peak hours, enhancing overall dining experience.
• Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining areas, promoting a cohesive service approach.
• Developed a keen understanding of menu items and pairings, allowing for informed recommendations to guests, enhancing their dining experience.

• Provided outstanding customer service, enhancing guest satisfaction and loyalty.
• Earned promotion to team leader by showcasing strong leadership and proactive problem-solving skills.
• Trained and mentored new staff, ensuring a high standard of service and operational efficiency.
• Supervised daily floor operations, maintaining a seamless dining experience for guests.
• Managed opening and closing procedures, ensuring compliance with health and safety standards.
• Proactively addressed and resolved guest concerns, contributing to a positive dining atmosphere.
• Collaborated with kitchen staff to ensure timely food delivery and exceptional quality.