Waad Saleh

• Prepared, reviewed, and maintained official documents and reports using Microsoft Word and Excel.
• Supported basic IT-related tasks, including printer issues, document scanning, and system access requests.
• Created and submitted IT support tickets on behalf of employees and followed up until resolution.
• Managed IT support requests by creating, tracking, and following up on tickets for employees.
• Used Microsoft Office (Word, Excel, Outlook) to prepare reports, track IT requests, and manage records.
• Performed basic sales calculations to determine profit margins and benefits.
• Processing sales orders and preparing invoices.
• Coordinating with the sales team and customers.
• Maintaining customer records and sales databases.
• Preparing sales reports and performance summaries.
• Handling customer inquiries and after-sales support.

• Troubleshot basic hardware and software issues (desktops, laptops, printers).
• Installed and configured Windows OS and common office applications.
• Assisted users with password resets and basic account issues.
• Supported network connectivity issues (LAN, Wi-Fi)..
• Educated staff on IT best practices, data security, and safe usage of office technology.
• Assembled and configured desktop PCs and workstations for office use.
• Installed and configured office printers and multifunction devices for employees.
• Diagnosed and resolved device freezing and system hang issues on desktops and laptops.