Anthony FRANCIS

Managed client relationships to ensure loyalty and repeat business. Oversaw all order
requirements, coordinated with production, and delivered personalized solutions.
Prospected new clients, expanded the customer base, and drove revenue growth while
maintaining high satisfaction and strong long-term partnerships.

+ Provided personalized product recommendations and ongoing support to clients,
increasing loyalty and repeat engagement
+ Proactively identified customer pain points and delivered tailored solutions, reducing
chun
+ Maintained consistent remote communication and built long-term client relationships
+ Utilized Al tools to streamline follow-ups and improve client interactions

As an Automotive Sales Representative, I played a key role in
promoting and selling our companys vehicles. I was responsible for
building and maintaining relationships with customers, providing
product knowledge, and guiding them through the entire sales
process. This position requires a passion for sales, excellent
communication skills, and a customer-centric approach.
Coordinate with relevant departments to ensure a smooth travel experience for all
passengers.
Ensure timely and effective resolution of customer problems.
Compile and analyze customer feedback to identify areas for improvement.
Address customer concerns, inquiries, and issues related to ticketing and travel
experiences.
Maintain clear and consistent communication with customers through various
channels, including phone, email, and social media.
Guide customers through the sales process, from initial contact to vehicle
delivery.
Provide accurate and transparent information on pricing, financing
options, and promotions.
Negotiate terms and conditions to close sales deals effectively.
Follow up with leads, respond to inquiries, and maintain a high level of
customer engagement.

+ Managed the full customer journey, from first contact to post-sale support, ensuring
premium experience aligned with brand values
« Cultivated client relationships through attentive service and expert product knowledge
+ Collaborated with cross-functional teams (finance, delivery, service) to resolve issues
promptly
+ Maintained top satisfaction scores and consistently exceeded monthly sales KPIs

As a Sales Representative and Customer Care specialist for our skateboard
and bike company, I was the face of our brand, responsible for promoting
and selling our products while ensuring a high level of customer satisfaction.
Effectively communicate pricing, promotions, and any financing options
available.

As a Sales Representative and Customer Care specialist for our skateboard
and bike company, I was the face of our brand, responsible for promoting
and selling our products while ensuring a high level of customer satisfaction.
Effectively communicate pricing, promotions, and any financing options
available.

+ Developed and led a sales incentive program, resulting in improved team performance
and customer satisfaction
+ Handled complex customer concerns and complaints, turning negative experiences into
long-term loyalty
«+ Trained junior staff on communication standards and customer support best practices
+ Collected and analyzed customer feedback to drive service improvements

+ Delivered frontline support via phone, email, and social channels, resolving ticketing and
travel-related issues
+ Maintained professional and empathetic communication, even during high-pressure
periods
+ Worked cross-departmentally to ensure timely issue resolution and customer follow-up

Coordinate with relevant departments to ensure a smooth travel experience for all
passengers.
Ensure timely and effective resolution of customer problems.
Compile and analyze customer feedback to identify areas for improvement.

Delivered high-volume customer support in fast-paced travel and financial services
environments across the UK and France, supporting customers before, during, and after their
journeys. Managed bookings, ticket modifications, inquiries, complaints, and transaction-related
requests across multiple channels while maintaining strict accuracy and compliance standards.
Coordinated closely with internal departments to resolve complex issues, improve service
processes, and enhance overall customer experience in high-demand operational settings.

Assist customers in choosing the most suitable ticket options based on their
travel needs.
Handle inquiries related to flight routes, services, and amenities.

Cashier