مجموع سنوات الخبرة: 16 سنوات, 11 أشهر
أكتوبر 2022
إلى حتى الآن
S.R Customer Service Representative
في xcite
البلد :
الكويت - الكويت
. Serves customers by providing product and service information and resolving product and service problems.
. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
. Opens customer accounts by recording account information.
. Maintains customer records by updating account information.
. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
. Prepares product or service reports by collecting and analyzing customer information.
. Contributes to team effort by accomplishing related results as needed.
. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
. Opens customer accounts by recording account information.
. Maintains customer records by updating account information.
. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
. Prepares product or service reports by collecting and analyzing customer information.
. Contributes to team effort by accomplishing related results as needed.
يناير 2018
إلى حتى الآن
E commerce team leader
في X-cite
البلد :
الكويت - الكويت
The E-Commerce Executive grows the e-commerce business by.
Improving the customer experience,
executing customer order fulfilment and maintaining the digital platform.
Conducts data analysis to generate data-driven market insights and manages relationships with business partners.
works in a fast-paced digital environment.
Ensures smooth operation in the e-commerce business.
Must be collaborative and results-oriented.
Must be technology-savvy and able to operate well under pressure.
Improving the customer experience,
executing customer order fulfilment and maintaining the digital platform.
Conducts data analysis to generate data-driven market insights and manages relationships with business partners.
works in a fast-paced digital environment.
Ensures smooth operation in the e-commerce business.
Must be collaborative and results-oriented.
Must be technology-savvy and able to operate well under pressure.
أكتوبر 2015
إلى يناير 2019
team leader
في Alghanim industry
البلد :
الكويت
Team Leader: QM Team, Alghanim Industries (Electronics),
Achievements and responsibilities:
- Address Escalated cases of customers for both services and sales.
- Comply with customer’s problem and do whatever it takes to resolve the issue of the customer.
- Monitoring calls & team performance.
- Generating daily, weekly, monthly & quarterly reports based on team performance.
Achievements and responsibilities:
- Address Escalated cases of customers for both services and sales.
- Comply with customer’s problem and do whatever it takes to resolve the issue of the customer.
- Monitoring calls & team performance.
- Generating daily, weekly, monthly & quarterly reports based on team performance.
يونيو 2012
إلى أبريل 2014
customer care
في Alghanim
البلد :
الكويت - الفراوانية
we work at to help our customer to finishing problem them .then really . I gain many experiences help me to understand the staff and solutions to their problems in a positive way and that gave me new motivation to teach and provide the best solutions as quickly as Walt axiom depends on each person's thought and provide all my energy for the job and with minimal effort ..
يوليو 2011
إلى مايو 2012
call center agent
في SAVECO
البلد :
الكويت
We respond to customer service and work to appeal to them at the highest level of those who through marketing via the Internet and was considered the founders of the communications center and the company generally
نوفمبر 2010
إلى يوليو 2011
Shef & Cooker
في Cafe and restaurant leader
البلد :
الكويت - الفراوانية
The work of a cook and chef in this place full-time was prolonged for more than 14 hours
مارس 2011
إلى يوليو 2011
Distributor
في Americana
البلد :
الكويت
Distributor of food out of the company and me a driver for the distribution of the time 7 o'clock....
يناير 2010
إلى أكتوبر 2010
sales man
في El Motaheda travel
البلد :
مصر - الإسكندرية
In the field of marketing, ticketing and booking
يناير 2008
إلى أكتوبر 2009
salesman then divier man professional
في picasso diving college
البلد :
مصر - الغردقة
diver man and diving fun
فبراير 2005
إلى مايو 2007
sign technician
في international blood transfer
البلد :
مصر - الإسكندرية
In the field of blood analysis
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