Wael Alaya, Senior Software and Support Engineer

Wael Alaya

Senior Software and Support Engineer

Flora Technology

Lieu
Qatar - Doha
Éducation
Diplôme supérieur, Network and System Engineer
Expérience
9 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :9 years, 11 Mois

Senior Software and Support Engineer à Flora Technology
  • Qatar - Doha
  • Je travaille ici depuis juillet 2017

As a Network and System Engineer focused on software, I am working on Enterprise infrastructures to deliver a complete Qmatic, Access control, and CCTV solutions for clients.

JUNIOR PROJECT MANAGER à JOOKIES
  • Tunisie - Tunis
  • août 2015 à août 2016

Jasmin SMS Gateway support, training and assistanc, installation and cloud hosting Team manager

JUNIOR PROJECT MANAGER à SERVICOM SA
  • Tunisie - Tunis
  • janvier 2014 à juin 2015

Responsable for manage, coaching and guiding team to achieve goals and standards set by the project management department

Technical support/IT à STRAM GLOBAL SERVICES, inc
  • Tunisie - Tunis
  • novembre 2012 à mars 2013

Technical troubleshooting of networks and information system

Éducation

Diplôme supérieur, Network and System Engineer
  • à Private High School of Technology and Engineering Tunis (ESPRIT)
  • septembre 2014

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Specialties & Skills

System Administration
Help Desk Management
Excellent leadership skills.
Ability to work with other staff as well as independently.
Strong interpersonal and communication skills.
Good sense to use available information and resources.
Confident to complete project within deadlines.
Ability to provide good customer service.
Strong analytical and time management skills.
Extremely detail oriented and professional.
Capability to provide inventive solution to systems and network issues.
Clear understanding of responsibilities as Senior Software and Support engineer.
Software Configuration Management
Access Control
Windows 98/XP/Vista/Win7, Windows Server GNU/Linux (Debian, Ubuntu,Fedora,Redhat, Backtrack), MacOs
Network configuration (TCP/IP)
Install, maintain, and troubleshoot Windows-based applications and operating systems.
Virtualization : VMware ESX 3.x, Vspere 4.0.
Strong departmental and organizational abilities.
Qmatic and Customer Experience Management
Assessment Polycom video endpoint technical level 1 RPEEXOT104
Voice Endpoint Technical Certification VSOT200
Troubleshoot software / hardware remote site IT issues
Hickvision HCSA Certification
Vmware VTSP and VSP 5.5 Certification
Java Script, SQL,PL/SQL, Shell Scripts(bash), XML, HTML
Qmatic Customer Experience and Journey Management v1
Lenovo Data Center Storage Sales Certification (DCP-109C)
Network services (Active Directory, DNS, DHCP),
Qmatic Installation Configuration v1 Certification

Langues

Anglais
Moyen
Français
Expert
Arabe
Expert

Loisirs

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