وائل الصباغ, Parts and service sales supervisor

وائل الصباغ

Parts and service sales supervisor

Mantrac (Caterpillar agency in Egypt)

البلد
مصر
التعليم
بكالوريوس, mechanical
الخبرات
25 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :25 years, 2 أشهر

Parts and service sales supervisor في Mantrac (Caterpillar agency in Egypt)
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ ديسمبر 2012

Parts and service sales supervisor
customer service

Assistant parts operation manager في Qatar navigation (Milaha) Hino & Doosan agency in Qatar
  • قطر - الدوحة
  • يوليو 2008 إلى نوفمبر 2012

spare parts supervisor from July 2008 for HINO truck and Doosan earth moving equipment (wheel loader and wheel & crawler excavator)
Manage and process orders from suppliers
Utilize all supplier resources to provide proper assistance and implement reports to suppliers
Establishing rapport with customers in person and on the phone and visiting customer’s site to obtain the information needed to place orders parts
Constantly communicates with Technicians to obtain information about necessary repairs and spare parts required
Keeps records for lost sale list

Senior product support في Mantrac Agent of CATERPILLAR in Egypt)
  • مصر - القاهرة
  • أبريل 1999 إلى يوليو 2008

Service and spare parts sales engineer using caterpillar programs (DBS (AS400), SIS & HIS) making a good communication with the customers
Use caterpillar resources like parts sales kit (PSK), one safe source to find parts to make customers satisfy.
Contact with customer to offer company program like repair option, (custom track service)
Contact with customer to update data about his machine and any information
Prepare a quote (service and parts)

الخلفية التعليمية

بكالوريوس, mechanical
  • في faculty of engineering
  • مايو 1997
بكالوريوس, BA
  • في suez canal university
  • مايو 1997

Specialties & Skills

Logistics
Spare Parts
Product Support
EXCEL,WORD
oracle applications

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

After service kaizen seminars (Dubai & Jakarta) (تدريب)
معهد التدريب:
After service kaizen seminars (Dubai & Jakarta)
تاريخ الدورة:
February 2011