Manager, IT Hardware Solutions & Support
Mobinil
Total years of experience :26 years, 4 Months
- Managing Hardware team, including supervision, scheduling, development and evaluation.
- Practicing asset management for IT hardware & software.
- Participating to set IT HW annual budget
- Building and maintain vendor relationships and manage the purchase of hardware and software products within agreed SLAs and contract terms.
- Following up the vendor’s performance and facilitate the resolution of escalated vendor-related issues.
- Serving& communicate with legal, procurement and other key stakeholders in the contract negotiation process.
- Managing the purchasing of all software, hardware and other IT supplies
- Developing business case justifications and cost/benefit analyses for IT Hardware spending and initiatives.
- Analyzing User’s requirements of Hardware, Software & accessories and provide acceptance for the requests.
- Managing the deployment, monitoring, maintenance, development, upgrade, and support of all HW equipment including operating systems, hardware, software, and peripherals.
- Acting as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, and PC equipment.
- Supervising, inspect and provide support during the installation of new hardware equipment.
- Interacting with internal clients on all levels to help resolve IT Hardware related issues and provides answers in a timely manner.
- Communicating effectively with internal clients to identify needs and evaluate alternative business solutions.
- Managing the technical support team to serve all Mobinil sites, switches, warehouses and shops.
- Establishing and managing team performance on daily bases to serve Mobinil business directions.
- Understanding and analyzing all Mobinil departments technical needs to reach its objectives.
- Observing top management IT needs and giving them a quick support in order to share the decision making responsibilities towards Mobinil business activities.
- Setting technical direction for the group, by providing guidance in resolving complex desktop configuration, software, and hardware problems.
- Participating in all Mobinil shops projects from the IT support point of view .
- Ensuring that the team is achieving the assigned targets through effectively supervising the delivery of all agreed KPIs and SLAs.
- Developing work processes to improve quality, enhancing performance & obtaining high levels of user satisfaction.
- Performing interviews for new professionals & providing feedback for promoting professionals.
- Creating and maintaining a training program for increased business, customer service and technical knowledge.
- Following up on client complaints and ensures they are handled promptly and effectively.
- Coordinating with other IT teams to solve repeatable problems
- Providing & monitoring an application for handling calls
- Providing Weekly/monthly reports on the status of calls
- Planning and developing strategy for IT outsourcing to meet business objectives
- Formulating and negotiating IT outsourcing contracts to meet outsourcing objectives
- Monitoring the level of service quality and performance to ensure that services are delivered according to the specified service levels and requirements
- Building relationships with customers to ensure that outsourcing contracts are successfully executed
- Preparing contract migration and handover to ensure smooth transition at the end of contracts
- Managing contracts costs to ensure that projects achieve their planned benefits within budget
- Studying contracts risks in a timely manner to ensure that adverse outcomes are minimized
- Managing IT outsourcing team to make the most effective use of available resources
- Synchronizing with HR team to plan yearly development strategy for outsourced team
- Detecting, tracking defected components on the network either client or server side
- Dealing with hardware vendors for purchasing orders, maintenance & spare parts
- Detecting, tracking defected components on the network either client or server side
- Dealing with hardware vendors for purchasing orders, maintenance & spare parts
- Installing Navy standard software
-Upgrading software
- Troubleshooting problems from applications and software
- Recommending new software that may benefit the users
- Administrating servers (Domain controllers, Microsoft Exchange 2003, Microsoft ISA 2004 & Microsoft SMS)
- Monitoring performance
- Generating reports on the status of the servers
- Performing preventive maintenance tasks (insuring that most problems are prevented before occurring)
- Installing new software on the servers
- Upgrading existing software
- Recommending new software that might benefit namru-3
- Performing daily backup for the servers
- Handling all types of user’s problems
- Training of Taso (Taso are designated users that are responsible for receiving requests from the department they are in and relaying these requests to the helpdesk staff)
- Providing reports on the status of calls
- Providing basic monitoring and administration of existing network and communication device.
- Maintaining and troubleshooting the internet connection which is considered to be a very essential resource.
- Supervising the installation of cables
-Administrating servers (Microsoft Exchange 2000, Microsoft ISA 2000)
- Monitoring the performance
- Generating reports on the status of the servers
- Installing new software on the servers
- Upgrading existing software
-Supporting the customer’s technical problems
-Detecting, tracking defected components on the network
- Installing software
- Upgrading software
- Troubleshooting problems from applications
- Reporting directly to the Project Manager
- Reviewing Leave and Travel requests for accuracy and verification
- Verifying the project stationary needs, and submitting the requisitions
- Allocating cabins to the B&R employees as well as all subcontractors
- Supervising maintenance works on site
- Studying the camp requirements for the future expansions
- Monitoring the catering company performance for good quality
- Keeping a good filing system and updated when necessary including vendors, engineering and B&R drawings and documents as well as developing all correspondence faxes, letters and memos