Store General Manager
United Electronics Company - eXtra
مجموع سنوات الخبرة :24 years, 2 أشهر
Key Responsibilities:
Retail Sale and Service
• Responsible for retail sales and servicing of all consumers electronic, home appliance and communication solutions
Products.
• Maintain excellent long term customer relationship by initiating proactive dialogues to address their questions and
Register complaints related to products, services and after-sales services and ensure timely resolution.
• Train the call centre employees to identify customer requirements for new products, services and inform customers about
Sales promotion programmers and events in the stores; also reward executives for happy calls received from customers
(Feedback on services).
• Conduct customer satisfaction surveys to identify areas of strengths and weaknesses and implement time-bound action
Plans focused on areas of improvement.
• Ensure availability of adequate inventory of all products in stores and their methodical display for proper merchandising.
• Review stock holding of all products in each store, brand-wise to identify dead and slow moving stocks for their clearance
Sale with discounts and as a package deal in combination with other products.
• Conduct periodic audits to ensure that stores are complying with company approved standard operating procedures.
• Interact with all section heads proactively to identify areas of improvement for achieving company’s sales and service
Targets and growth plan.
• Identify opportunities for opening new stores and service centers by conducting market surveys and promotion events in
Uncovered new areas.
• Initiate steps to acquire knowledge about new companies and new product launches by attending trade shows, studying
Trade journals and advertisement and interacting with product managers of existing vendors.
• Conduct merchandising programs using product selection, packaging, display and pricing including discounting to
Encourage consumers to finalize buying decisions.
Human Resource Management
• Recruit manpower as per actual requirements, organize suitable induction programs and plan employee specific
Training and development plan as per company’s policy.
• Conduct ongoing and semi-annual performance appraisals of all employees and provide performance feedback to
Individual employees maintaining professionalism and confidentiality on performance improvement recommendations.
• Identify promising employees through performance appraisal system and chalk out training, development and growth
Plan within the company.
• Recommend promotion, monetary rewards and recognition to employees exhibiting exceptional performance as per
Company’s policy and promotion criterion to retain good performers and maintain manpower stability.
• Maintain harmonious relationship with all employees, excellent hygienic and safe working conditions so that they are
Highly motivated to achieve performance goals.
• Counsel non-performing employees in one to one interviews highlighting specific areas of performance improvement and
Initiate appropriate disciplinary action for those employees, who are not able to meet acceptable performance standards,
Maintaining confidentiality.
• Administer proper duty roster of employees in all sections of showroom, stores and warehouses to ensure manning as per
Their working hours, including peak time requirements.
Financial Management
• Provide inputs with product wise, zone and stores wise sales and service targets to finance department for preparation of
Company’s annual budget.
• Assist in the preparation of the annual sales budget; administer financial management policies to ensure robust P & L
Management and apply cost management techniques.
• Monitor actual performance on continuous basis compared to budgets; analyze financial reports for deviations from
Targets and initiate corrective timely actions for achieving targets and exceeding the same, wherever possible.
Set & Ensure achieving department sales target through meeting customer service & hygiene standards on one hand & effectively managing all department related operational matters on the other hand.
Directly managing 5 Sections (T.V& HI.FI - Mobility & Photo - Office Automation - Small Appliances & White Goods - After Sales Services ) with 5 section managers, 8 supervisors and 60 salesmen plus 95 merchandisers .
Responsible for constantly providing customers with the highest level of service possible to achieve budget revenue goals along with monitoring expenses.
Keep & analysis records of sales figures & sales transactions that help sharing in setting annual sales target for the hypermarket.
Prepare and coordinate with the suppliers for the regular offers and the one day killer offers to ensure the stability of cash flow and increase the price image at the end consumers.
Responsible for constantly providing other revenues by making consignment contracts & Business Development Agreements with the suppliers.
Work in coordination with different departments supporting operational activities (purchasing, marketing, finance, human resources, legal, IT, supply chain, warehouse logistics & government relations) to insure a smooth workflow.
Ensure that products displayed in all sections follow the company merchandising concept, planogram & quality standards in order to attract customers & preserve company image.
Raise the awareness of staff regarding company rules & regulations and ensure their proper implementation
Encourage & develop positive employee's attitude & morals by recognizing outstanding performance & service.
Accountabilities :
Set & Ensure achieving store sales target through meeting customer service & hygiene standards on one hand & effectively managing all store related operational matters on the other hand.
Directly supervise 3 Departments (Heavy House Hold -
Light House Hold - Textile).
Responsible for constantly providing customers with the highest level of service possible to achieve budget revenue goals along with monitoring expenses.
Regular customer’s visits to make sure that our products, prices, quality and services are meet the customer’s needs.
Keep & analysis records of sales figures & sales transactions that help sharing in setting & annual sales target for the store.
Work in coordination with different departments supporting operational activities (human resources, legal, information technology, supply chain, warehouse logistics & government relations to insure a smooth workflow.
Ensure that products displayed in all sections follow the company merchandising rules & quality standards in order to attract customers & preserve company image.
Raise the awareness of staff regarding company rules & regulations and ensure their proper implementation.
Encourage & develop positive employee's attitude & morals by recognizing outstanding performance & service.
Set & ensure achieving store sales target through meeting customer service & hygiene standards on one hand & effectively managing all store related operational matters on the other hand.
Directly supervise 6 sections (Electronics - Digital - Computer - White Goods - Toys - Accessories).
Responsible for constantly providing customers with the highest level of service possible to achieve budget revenue goals along with monitoring expenses.
Keep & analyses records of sales figures & sales transactions that help sharing in setting & annual sales target for the store.
Work in coordination with different departments supporting operational activities (human resources, legal, information technology, supply chain, warehouse logistics & government relations to insure a smooth workflow.
Ensure that products displayed in all sections follow the company merchandising rules & quality standards in order to attract customers & preserve company image.
Raise the awareness of staff regarding company rules & regulations and ensure their proper implementation.
Encourage & develop positive employee's attitude & morals by recognizing outstanding performance & service.
Set & ensure achieving store sales target through meeting customer service & hygiene standards on one hand & effectively managing all store related operational matters on the other hand.
•2 Directly supervise 6 sections (Grocery - staff service - system - fresh food- night - customer service).
•3 Responsible for constantly providing customers with the highest level of service possible to achieve budget revenue goals along with monitoring expenses.
•4 Keep & analyses records of sales figures & sales transactions that help sharing in setting & annual sales target for the store.
•5 Works in coordinate with different departments supporting operational activities (human resources, legal information technology, warehouse logistics & government relations to insure a smooth workflow.
•6 Ensure that products displayed in all sections follow the company merchandising rules & quality standards in order to attract customers & preserve company image.
•7 Raise the awareness of staff regarding company rules & regulations and ensure their proper implementation.
Set & ensure achieving store sales target through meeting customer service & hygiene standards on one hand & effectively managing all store related operational matters on the other hand.
•2 Directly supervise 6 sections (Grocery - staff service - system - fresh food- night - customer service).
•3 Responsible for constantly providing customers with the highest level of service possible to achieve budget revenue goals along with monitoring expenses.
•4 Keep & analyses records of sales figures & sales transactions that help sharing in setting & annual sales target for the store.
•5 Works in coordinate with different departments supporting operational activities (human resources, legal information technology, warehouse logistics & government relations to insure a smooth workflow.
•6 Ensure that products displayed in all sections follow the company merchandising rules & quality standards in order to attract customers & preserve company image.
•7 Raise the awareness of staff regarding company rules & regulations and ensure their proper implementation.
Grade Good