Human Resources Country Head - GCC Employee Relation Lead
AstraZeneca
Total years of experience :18 years, 6 Months
•Controlling the entire Human Resources in AstraZeneca KSA and play a key role in the formulation of AstraZeneca policies and procedures.
•Manages HR delivery in KSA, delivering HR programmes and plans that support the organization’s objectives and incorporate the mid to long term business and HR strategic priorities
•Oversees others to deliver core HR processes, including HRBP support, reward, performance management and recruitment, partnering with shared service / skill centers where appropriate
•Work with management to understand business priorities and tailor HR support to local requirements
•Monitors performance, identifying and resolving any issues regarding HR delivery
•Provides input to longer term development and improvement of AZ HR policy and programmed design
•Supporting the local business with talent management and succession planning or in development and deployment of reward structures
•Manages HR resource requirements to deliver organizational HR objectives and enable successful execution of day-to-day HR programme delivery
•Mentors more junior staff and identified talent for development.
•Run and maintain many different initiatives/projects such as (Strategic Workforce Planning, Development week, Virtual Buddies, Women Empowerment, My Career Counselor, WPS, GOSI, Insurance and Saudization.
Work Description:
Manage the departments of Policies & Procedures and Compensations & Benefits in GACA.
Responsible of create, changes, modifications, periodic reviews of HR Policies & Procedures.
Responsible of create, changes, modifications, periodic reviews of employees Compensations & Benefits.
Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
Project Manager and advisor for “Airport Managers Development Assessment Center” project.
Project Manager and advisor for “Employees Recognition” project.
Deliver successful strategic initiatives consistent with the organization's breakthrough expectations.
Partner with business leaders for brilliant executions of the strategic initiatives.
Report accurate and timely updates, in addition to potential options and recommendations to the top management.
Introduce project management practices to maintain brilliant executions of the strategic initiatives.
Participated in setting up new Training Strategy for Training Department in GACA.
• Manage the Career path development and Succession planning strategy and ensure implementation and administration of all related programs.
• Project Manager for establishing “Assessment Center” in GACA.
• Project Manager for “Future Leader Program” (FLP) for hiring fresh graduates.
• Fully involve day-day work with the consultant team for a major HR project.
• Responsible for any new special project.
• Participate to build up the criteria of measuring employee satisfaction In-House.
• Project manager for GACA involvement with “Saudi Best Work Environment” with a success to gain 5th place in 2011.
• Owner and developer of Saudization Program.
• Establish and build up the Performance Appraisal Program.
• Participated in Career Day.
• Participated in Applying HR SWOT analysis.
• Participated in HR KPIs and BSC set up.
• Follow up with training department for nominated employees.
• Identifying and comparing companies in bidding management.
• Authorized for HR systems (new hire, fire, transfer, promotions, end of service).
• Member of various committees (Salary Structure, Organization Structure, Job Description, ERP, Royal Decrees)
• Set up a recruitment plan for women and new graduates
• Set up new techniques which lead to better quality and minimize time waste.
• Develop HR procedures and forms.
• Review HR processes and apply needed Reengineering as applicable.
• Participate in reviewing: “Graduate Intern Program”, “King Khaled Tamayoz airport”.
•Coordinate with Marketing & Conduct required quality reviews for products
•Develop SWAP Service Offering Process Flows & SWAP Package
•Contribute to the As - Is phase of the Investment Centers Optimization Project, through site visits of centers, data collection, analysis and participate on To - Be layouts workshop
•Contribute in completing readiness requirements to provide Sukuk trading abilities & preparing forms
•Involve with “Research Department” for preparing Clients Survey Project, & contribute in surveys editing, designing & tabulation analysis
•Involve for preparing Centers Survey Project, & contribute in surveys concept, editing, designing, tabulation analysis & presented the results
•Participated in Implementing Organization Structure & Staffing Plan
•Participated in Implementing Job Descriptions
•Participated in Implementing HR forms & procedures
•Fully involved in registration process for the company employees with Capital Market Authority
•Play a role as a link between the management & the company centers employees
•Participate in many training for new programs, software, technology & new procedures to employees
•Deliver all other assigned additional projects & tasks in agreed time frame (IVR Map preparing & Functional Requirements, AJC website updating funds content, gathering unused assets & others)
••Seconded to Research Department:
•Assistant Department Head responsibilities
•Establish the advisory process and procedure
•Morning briefing & daily market reports
•Full authority to access & daily feed of company website
•Identifying & contracting with media-research Agencies through NDA or Agreements
•Participate in companies-sectors fundamental reports
•Develop layout of department products
•Invent new products and new techniques
•Follow up with 3rd contractors services VS quotations & bills
•Ensure that department are complied with Capital Market Authority rules & regulation
•Involved into Investment Professional Training Program (IPTP).
•Worked for a month with Business Development Department.
•Involved in doing some department structure and its job descriptions.
•Worked on Customer Relation Management (CRM) System.
•Trained for a week with Local Shares operations and dealing departments
•Trained for a week with Gulf Shares operation and dealing departments.
•Trained for a month with International Shares operation and dealing department
Investment Professional Training Program (IPTP) with IOB, Courses:
•Financial Accounting 1, (30 Hrs)
•Financial Accounting 2, (30 Hrs)
•Relationship Marketing, (18 Hrs)
•Financial Market Mathematics, (18 Hrs)
•Analysis and Interpretation of Financial Statements, (30 Hrs)
•Securities Analysis and Valuation (Using Fundamental Approach), (30 Hrs)
•Direct Marketing, (18 Hrs)
•Advanced Financial Accounting, (30 Hrs)
•Mutual Funds, (24 Hrs)
•Foreign Exchange Market, (24 Hrs)
•Technical Analysis Application in Financial Market, (18 Hrs)
•Financial Derivatives, (30 Hrs)
•Marketing and Selling Sharia Compliant Financial Services, (24 Hrs)
•Sharia-Compiant Investment Sukuk, (18 Hrs)
•Customer Service Officer
•Finished Management Training Program (MTP) with 3rd place of the batch.
•Worked as a Coordinator between management and the batch.
•Had training on Globas System for Stocks and Portfolio.
•Had training on Teller System for the branch operation department.
•Full background of Equation System for Customer Service in the branch.
•Dealing with customer Needs, Inquiries and Complaints.
Management Training Program (MTP) with IOB, Courses:
•Principles of Shariah-Compliant Bank, (30 Hrs)
•Teller Skills, (18 Hrs)
•Legal Aspects Introduction of Banking, (18 Hrs)
•Trade Finance Products and Services, (30 Hrs)
•Detecting Forgery Methods in Banking, (18 Hrs)
•Customer Care Through Telephone, (18 Hrs)
•Customer Care for Private Banking, (18 Hrs)
•Sahriah-Compliant Mutual Funds, (30 Hrs)
•Saudi Payments Network, (6 Hrs)
•Basic Investment Certificate (BIC) - Basic Investment Exam Preparation Course, (30 Hrs)
•Trader Certificate - Tadawul Exam Preparation Course, (18 Hrs)
•Effective Selling & Negotiation Skills, MEIRC Training & Consulting.
•Effective Customers Service, MEIRC Training & Consulting.
•Assessing the quality of the services and products versus the commitments.
•Measuring company ability to deliver on company commitments.
•Identify through measurements, customers complaints or otherwise areas of miss-performance.
•Assign ownership of service failures to responsible Functional Managers.
•Follow up and ensure underlying problems causing service failures have been solved by the functional manager.
•Keep the service delivery level according the company standards and guide all the countries within the area to achieve global standards.
•Understanding of shipping and container business.
Participate with the team of the department of (CORPORATE QUALITY OFFICE) in their projects, and connecting between the theoretical studies and the actual work during my summer training programe.
SEASONAL EMPLOYMENTS DURING HAJJ PERIOD from 1417H until 1426H
•Company Address: Jeddah and Makkah, Saudi Arabia.
•Work Description:
•Working in Hajj terminal in Jeddah.
•Working in AL-Msha'eer area included Makkah.
•Ability of supervising the steps of receptions of the pilgrims (welcoming, grouping, transporting.. etc)
•Handling pilgrim's problems or complaints.
•Represent the establishment to other establishment or to the ministry of Hajj.
•Working as a data officer and conducted statistical information.
•Coordinate with the chief coordinator job situation.
•Full experience of managing higher stress situation.
•Managing, Leading and Supervising a number of sixty young workers from many regions from Jeddah.
•Coordinating the workers attendance and observe their behavior.
•Translating the orders from Australian Managers to the worker.
•Writing report for each worker and send it to the higher management.
•Participate in the Marketing plan.
•Full responsibility of hiring or firing the workers.
•Full responsibility of customer's safety.
•Represent the company for any customer's complaints and how to deal with it.
•Full experience in field management.
•Worked as a part time employee in AL-Tahlia Branch.
It helped me to have a little bit on customer needs.
It was a great Experience for me while i was as a first line employee and this will help me in future to know how to encourage them, what do they need, how to deal with their problems and also how to listen for them, if i get a managerial position in my future career.
2017 MBA, (KAU) King Abdulaziz University, Jeddah Saudi Arabia.
Certified by CMA to practice Investment Business in KSA
•Special Diploma Program in Investment in association with Al-Jazira Capital (342 hrs.), Investment professional Training Program (IPTP), Saudi Arabian Monetary Agency (SAMA), Institute of Banking, Riyadh. Courses: •Financial Accounting 1, (30 Hrs) •Financial Accounting 2, (30 Hrs) •Relationship Marketing, (18 Hrs) •Financial Market Mathematics, (18 Hrs) •Analysis and Interpretation of Financial Statements, (30 Hrs) •Securities Analysis and Valuation (Using Fundamental Approach), (30 Hrs) •Direct Marketing, (18 Hrs) •Advanced Financial Accounting, (30 Hrs) •Mutual Funds, (24 Hrs) •Foreign Exchange Market, (24 Hrs) •Technical Analysis Application in Financial Market, (18 Hrs) •Financial Derivatives, (30 Hrs) •Marketing and Selling Sharia Compliant Financial Services, (24 Hrs) •Sharia-Compiant Investment Sukuk, (18 Hrs)
•Special Diploma Program in Banking in association with Bank Al-Jazira (234 hrs.), Management Training Program (MTP), Saudi Arabian Monetary Agency (SAMA), Institute of Banking, Riyadh. Courses: •Principles of Shariah-Compliant Bank, (30 Hrs) •Teller Skills, (18 Hrs) •Legal Aspects Introduction of Banking, (18 Hrs) •Trade Finance Products and Services, (30 Hrs) •Detecting Forgery Methods in Banking, (18 Hrs) •Customer Care Through Telephone, (18 Hrs) •Customer Care for Private Banking, (18 Hrs) •Sahriah-Compliant Mutual Funds, (30 Hrs) •Saudi Payments Network, (6 Hrs) •Basic Investment Certificate (BIC) - Basic Investment Exam Preparation Course, (30 Hrs) •Trader Certificate – Tadawul Exam Preparation Course, (18 Hrs) •Effective Selling & Negotiation Skills, MEIRC Training & Consulting. •Effective Customers Service, MEIRC Training & Consulting.
MY GPA is 3.24 out of 5 that mean 2.6 out of 4
