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wafa Mohammed ali, Call Center Agent

wafa Mohammed ali

Call Center Agent·JMBR Courier Services,

United Arab Emirates

Bachelor's degree, Administration

Work experience

Total years of experience: 6 years, 6 months

Call Center Agent

June 2021 - June 2025

JMBR Courier Services,

Dubai, United Arab Emirates

June 2021 - June 2025

• Arranged timely parcel deliveries to customers

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

admin

June 2018 - May 2020

Andes Restaurant

Dubai, United Arab Emirates

June 2018 - May 2020

Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Administrator

January 2018 - January 2020

Andes Restaurant,

Dubai, United Arab Emirates

January 2018 - January 2020

Company industry:
Catering, Food Service, & Restaurant

receptionist trainee

March 2018 - May 2018

Wellness Avenue Medical Center

Dubai, United Arab Emirates

March 2018 - May 2018

Company industry:
Administration Support Services
Job role:
Administration

Receptionist Trainee

January 2018 - January 2018

Wellness Avenue Medical Center,

Dubai, United Arab Emirates

January 2018 - January 2018

Company industry:
Dental Center & Clinic

Education

Charisma University

December 2019

December 2019

Bachelor's degree, Administration

United Arab Emirates

zabeel institute

December 2016

December 2016

Diploma, foundation travel and tourism

United Arab Emirates

Skills

DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
communication, typing speed, microsoft office, team work & collaboration
Intermediate
communication, typing speed, microsoft office, team work & collaboration
Intermediate

Languages

English

Intermediate

Malayalam

Native Speaker

Hindi

Intermediate

Training and Certifications

Certifications
Foundation in Travel and Tourism