وفاء جبريل

• Manage end-to-end HR operations including recruitment, onboarding, and offboarding for a diverse workforce.
• Ensure full compliance with Kuwait Labor Law regarding contracts, terminations, and employee rights.
• Oversee visa, residency, and civil ID processing, maintaining 100% compliance with MOI and MOSAL regulations.
• Administer payroll, attendance tracking, and leave management systems, ensuring accuracy and timeliness.
• Develop and implement HR policies and procedures to enhance operational efficiency.
• Handle employee relations, grievance resolution, and disciplinary actions in accordance with company policies.

• Supervised HR and administrative functions, leading a team to support business operations.
• Managed government relations for work permits, residencies, and medical insurance renewals.
• Implemented employee grievance handling mechanisms and disciplinary procedures in line with company policy.
• Coordinated with finance departments for budget planning and cost control in HR activities.
• Streamlined administrative processes to improve workflow efficiency and reduce operational costs.
• Ensured strict adherence to Kuwait Labor Law and company regulations.

• Manage the personal requirements
• Reviewing resumes, arranging tests and candidate interviews, and screening of job applicants
• Provide employees information based on company policies and procedures.
• administering payroll and maintaining employee records;
• recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;
• developing and implementing policies on issues such as working conditions, performance management, and absence management;
• well knowledge in Kuwait labor law
• Developing and documenting HR Policy, Procedure, Process Flowchart, HR Forms and Employee hand book.
• Internal/ External employment ( offers and contracts)
• Administration Process ( Issuing Visa/ Residency/ Medical Testing/ Criminal Reports)

• Assists in providing clerical support needed to manage the Company's fleet of leased vehicles
• Monitors the work of the Tea Boys. Follow up complaints / absence and if necessary coordinate with finance to make deductions.
• Acts as liaison between the Administration Department and Business Units across the Company to handle enquiries and requests.
• Follows up with staff in the branches on admin related issues and requests such as plants, service staff etc.
• Assist in recommending most appropriate supplier that meets both company financial and requirement expectations.
• Assist in service contract implementation by providing the necessary clerical support as requested.
• Develop and recommend administrative processes and procedures to assure efficiency.
• Identify and resolve administrative problems and issues.
• Manage and oversee the activities of clerical and administrative support staff.
• Provide directions to administrative staff in handling day-to-day activities
• Inform Assistant Manager, Administration Services if observe any poor service or deviation from agreed terms from service providers.

Providing a Technical Support to customer about new services coming to the Market

supporting customer and staff