HR - SENIOR TRAINING SPECIALIST
LOUZAN GROUP FOR FASHION
Total years of experience :15 years, 0 Months
RESPONSIBILITY AN D KEY TASKS:
•Lead Learning & Development, HR, and Customer Care departments.
•Analyze training needs and create suitable training programs.
•Create a monthly estimated training budget, plan training route, and share training calendar with Louzan teams.
•Create all requested training materials of Soft skills and products’ knowledge with all related training activities.
•Deliver induction training, Orientation training, classroom training, In-Store training, and coaching.
•People Management, Observation, Certification, and Motivation.
•Active involvement in company Policy & Procedures and assure that all staff will follow it.
•Employee Job Description - Creating & Updating.
•Observe the daily Score Cards Process of Retail Team and receive a monthly report from Area Managers.
•Design Performance Management with KPA & KPI for each department.
•Performance Management-implementation, evaluation, and appreciation.
•Employee conduct Management & Disciplinary actions.
•Follow up with all staff to implement company’s policy/process, investigations & reports.
•Design Talent Development Programs for Managers and Team Leaders.
•Succession planning, employee engagement, and Retention.
ACHIEVEMENTS:
•Assigned to plan and organize the annual meeting event of Louzan Group for all departments (More than 240 salespersons, team leaders, and managers including Chairman and CEO attended this event in Hilton Hotel, Al Ain). I was the public speaker in this event and delivered to the audience a motivational speech and company review with different fun activities.
•Completed Induction & Orientation classroom training sessions for more than 200 Retail staff in AD, Al Ain, Dubai, and NE.
•Assigned to lead and train customer care team and helped them to create and manage their reports, improve their skills, increase their productivity by monthly training sessions.
•Supported the Retail team to learn the newest style of the customer service and designed a daily Score Card tracker for the retail Area managers, Shop Managers, and team leaders to track their team members’ performance and find the strengths and weaknesses. As a result of this, Louzan Cavallo Shops succeeded to achieve 120% of sales target on Dec, 2018.
•Insured the safety in the company by organizing a training session by “Civil Defense” and got a Certificate from UAE government.
MAIN RESPONSIBILITIES AND KEY TASKS:
•Create and deliver classroom, In-store, and Online training about all new Microsoft products, Software, and services to different partners and audience in UAE & Oman. Also lead different programs, and events for Microsoft Team and partners.
•Lead different Microsoft training events in UAE & Oman and design a suitable training’s agendas
•Improve Soft Skills and productivity of the Internal Teams (Brand Ambassadors and Field Force) including partners.
•Follow up by regular market visits and provide a close support on the spot.
•Lead Microsoft events (Hotels, Exhibitions, and other venues) with fun activities.
•Design all training materials of the new products, services, and accessories.
•Deliver innovative classroom training to the internal Microsoft teams (BA and FF) & business partners such as (Axiom, Etisalat, Jumbo, Lulu, Carrefour, Emax, Plugins, etc.)
•Deliver weekly In-Store training for KDR and IR staff and support them on the floor to increase sales.
•Track Back Checking reports to analyze sales performance, determine the gaps, and find solutions to fill these gaps.
•Manage communication and engagement through Microsoft UAE Social Media groups and create motivation programs.
•Collect feedback from the market about the new Microsoft products and the competitors then suggest creative Solutions.
•Build solid and trusted relationship with staff in more than 200 key retails outlets in UAE and Oman.
ACHIEVEMENTS:
•Rewarded with many Certificates from Microsoft for my exceptional performance.
•Learned how to apply the new Training styles with gamification and engagement during classroom training to deliver the most unique and remarkable training experience to the trainees.
•Succeeded to lead different plans and programs to motivate Microsoft teams and the sales people using different Motivational methods like WhatsApp & Facebook Groups.
•Succeeded to lead the engagement and motivation in UAE Inner Circle by Microsoft (Facebook Group) and achieved the best results in UAE comparing to the other regions.
to a Senior L&D Specialist in a short time of joining Axiom.
•Assigned to lead Field Force Trainers team in KSA and helped them to manage their route plan, improve their skills, increase their productivity (50+ %), supported them to increase the Retail Value sales (From 3.3% to 4.5%).
•Supported the Van Sales team by delivering in-store training for the sales people in the key outlets in different areas of the IR market, which resulted in a 32% improvement of the sales value comparing to the previous month before the training.
•Helped the Retail team to learn the newest style of the customer service (Guest Module) and designed an auto observation sheet tracker for the retail managers and team leaders to track their team members’ performance and find the strengths and weaknesses in an easy way. (As a result of this training program the Mystery Shopper score is increased 20%)
•Completed the Axiom Train the Trainers (TTT) program and achieved the highest score (95%) within the group.
•Created a Time to Competence (Axiom Accelerate) project for VAN Sales to track the new joiners’ performance to enable them to achieve the target in a shorter time to save efforts and money (Approximately AED 480.000).
IML GROUP/ MICROSOFT - UAE, 2013 - 2016
COUNTRY TRAINER OF MICROSOFT - SALES CAPABILITY TEAM
MAIN RESPONSIBILITIES AND KEY TASKS:
•Create and deliver classroom, In-store, and Online training about all new Microsoft products, Software, and services to different partners and audience in UAE & Oman. Also lead different programs, and events for Microsoft Team and partners.
•Lead different Microsoft training events in UAE & Oman and design a suitable training’s agendas
•Improve Soft Skills and productivity of the Internal Teams (Brand Ambassadors and Field Force) including partners.
•Follow up by regular market visits and provide a close support on the spot.
•Lead Microsoft events (Hotels, Exhibitions, and other venues) with fun activities.
•Design all training materials of the new products, services, and accessories.
•Deliver innovative classroom training to the internal Microsoft teams (BA and FF) & business partners such as (Axiom, Etisalat, Jumbo, Lulu, Carrefour, Emax, Plugins, etc.)
•Deliver weekly In-Store training for KDR and IR staff and support them on the floor to increase sales.
•Track Back Checking reports to analyze sales performance, determine the gaps, and find solutions to fill these gaps.
•Manage communication and engagement through Microsoft UAE Social Media groups and create motivation programs.
•Collect feedback from the market about the new Microsoft products and the competitors then suggest creative Solutions.
•Build solid and trusted relationship with staff in more than 200 key retails outlets in UAE and Oman.
ACHIEVEMENTS:
•Rewarded with many Certificates from Microsoft for my exceptional performance.
•Learned how to apply the new Training styles with gamification and engagement during classroom training to deliver the most unique and remarkable training experience to the trainees.
•Succeeded to lead different plans and programs to motivate Microsoft teams and the sales people using different Motivational methods like WhatsApp & Facebook Groups.
•Succeeded to lead the engagement and motivation in UAE Inner Circle by Microsoft (Facebook Group) and achieved the best results in UAE comparing to the other regions.
ARABIC, ENGLISH, & BASIC
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Diploma in Business Management
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