Wahab Azam

Senior IT Systems Manager at Gulf Taleed Commercial Services Company

• Saudi Arabia - Riyadh
• My current job since October 2011

Manage IT budget, procurement activities, licenses, resources, VMware and HP server infrastructure, Microsoft Office 365 suite, Microsoft Exchange Server, Cisco switches, and Veritas Backup Exec. Achieve shared vision and objectives by devising and executing robust technical strategies. Streamline technical support operations to accomplish bottom line results. Create storage solutions such as VNX, Nimble, and Data Domain. Maintain site-to-site VPN connections between headquarters and remote branches. Oversee IT support system management as well as FortiGate and SonicWALL Firewalls. Operate the Asterisk and 3CX PBX IP telephony systems. Implement IT asset management procedures, install new servers, firewalls, switches, and routers, and conduct audits and risk assessments. Organise training sessions for newly hired staff with a focus on professional development and multi-skilled team competencies.
• Boosted employee satisfaction level by assisting teams transition to more flexible working environment.
• Achieved KPI targets and consistently improved outcomes through effective leadership.
• Invigorated Microsoft Active Directory, Azure AD, DNS, DHCP, File, and Print servers.
• Enhanced Symantec antivirus server and Barracuda Email security.
• Devised and rolled-out backup policy of the company infrastructure.
• Identified and resolved conflicts using appropriate course of action.
• Ensured compliance of IT infrastructure with industry standards.
• Improved cybersecurity of companys network.